Project and Process Manager – Digital Customer Experience
Job Location:
Job Location:
Székesfehérvár - Hungary
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Description
If you are a Project and Process Manager Digital Customer Experience professional Iooking for an opportunity to grow your career this role offers the chance to lead meaningful projects and shape scalable customer-focused processes within Emersons Digital Customer Experience organization. Reporting to the Director of Digital Customer Experience you will guide projects of moderate to high complexity from concept through delivery while continuously improving the ways teams work together. By combining project execution with process excellence you will help deliver outstanding digital experiences that drive customer satisfaction operational efficiency and business growth.
In This Role Your Responsibilities Will Be:
- Lead end-to-end delivery of multiple digital customer experience projects ensuring alignment to scope timeline budget and quality expectations.
- Build and maintain clear project plans including milestones dependencies resource needs risks and communication approaches.
- Coordinate cross-functional teams and external partners balancing priorities to keep work moving forward.
- Identify map and redesign business processes to simplify workflows reduce inefficiencies and improve customer and employee experiences.
- Drive continuous improvement initiatives by analyzing process gaps rework and bottlenecks translating insights into measurable outcomes.
- Establish and track key performance indicators to support data-informed decisions and sustained improvements.
- Facilitate project kick-offs regular updates and stakeholder alignment forums to ensure transparency and engagement.
- Support change management activities that encourage adoption of new processes tools and ways of working.
- Promote a customer-first mindset and collaborative culture across digital teams.
Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives valuing diverse perspectives and contributions. You plan and prioritize work to meet commitments aligned with organizational goals even in fast-changing environments. You use data experience and judgment to make timely decisions and solve problems effectively. You remain resilient and adaptable when facing ambiguity maintaining focus and momentum while helping others navigate change.
For This Role You Will Need:
- Demonstrated experience leading projects and improving processes in digital technology customer experience or operational environments.
- The ability to manage multiple priorities stakeholders and dependencies in a dynamic setting.
- Practical knowledge of project management approaches and tools with the flexibility to adapt methods to the situation.
- Strong communication skills with the ability to translate complex topics into clear actionable information.
- A customer-focused mindset and a passion for making work simpler more effective and more scalable.
- Relevant education training or equivalent professional experience that enables success in this role.
Preferred Qualifications That Set You Apart:
- Experience supporting digital customer journeys user experience improvements or content and performance optimization.
- Exposure to continuous improvement or process optimization methodologies.
- Experience working with global or multi-site teams.
- Background in digital transformation customer experience initiatives or digital operations.
- Familiarity with collaboration and project tools commonly used in digital product and experience teams.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Manager
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
