Order-to-Cash Global Process Manager

Work Schedule

Environmental Conditions

Job Description

Job Description

Business Job Title: Order-to-Cash Global Process Manager

Career Band: 07

Number of Direct Reports: 0

When you are part of Thermo Fisher Scientific youll do challenging work and be part of a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

As an Order-to-Cash (OTC) Global Process Manager you will play a key role in supporting the design standardization and continuous improvement of end-to-end OTC processes across the global workstream including credit management collections and cash application as well the planning and co-ordination of Global Accounts Receivable transitions (processes as well as system implementations).

This role collaborates closely with OTC Operations IT PPI Automation and Project Management teams to implement process improvements enhance consistency support productivity initiatives and ensure smooth transitions. The Manager plays a key role in executing the global OTC strategy and roadmap under the direction of the Global Process Owner and Workstream Lead.

The role would suit a candidate with excellent rapport building ability strong leadership and change management skills. Experience in a similar position and expertise in the Order-to-Cash processes are crucial to fully grasp the complexity of the role.

Responsibilities:

• Support the design and documentation of end-to-end Order to Cash process taxonomy and standards
• Plan and coordinate Global Accounts Receivable transitions (processes as well as system implementations) ensuring that services are effectively transitioned into the Global Business Services organization.
• Partner with Operations and GBS Shared Service Centers to implement process improvements aligned to business strategy
• Gather and analyze business requirements; contribute to process simplification standardization and automation opportunities
• Participate in governance forums (e.g. weekly workstream meetings) with stakeholders across Operations IT PPI Automation and Project Management teams
• Assist in the deployment and adoption of standardized OTC processes across Shared Service Centers
• Collaborate with Operations teams to ensure effective transformations training and adherence to processes policies and systems
• Support the development and tracking of performance metrics and service level agreements (SLAs)
• Contribute to continuous improvement initiatives and productivity programs within the OTC workstream
• Assist in maintaining process documentation governance and compliance standards
• Support implementation and optimization of enabling technologies within the OTC process landscape
• Work closely with the Controls & Compliance team to ensure a robust control environment is maintained.
• Undertake other responsibilities as assigned.

Skills & Qualifications Required:

• Skills:

Strong communication skills with the ability to effectively engage and influence stakeholders across functions and levels

Solid problem-solving and analytical capabilities with the ability to translate insights into practical process improvements

Well-developed organizational skills to manage multiple priorities deliverables and timelines in a structured manner

Demonstrated flexibility and adaptability in responding to evolving business needs and priorities

High attention to detail ensuring accuracy and consistency in process design and documentation

Ability to support training initiatives and contribute to building team capability to drive adoption of standard processes

Demonstrates professionalism integrity and sound judgment in a global matrixed environment

Experience supporting continuous improvement initiatives that deliver measurable efficiency gains and business value

• Qualifications and experience:

Fluent in English.

University or College degree.

Functional process expertise of OTC.

Previous experience in a similar position in a fast-paced accounts receivable environment is required.

SME system knowledge in multiple ERPs (example: Oracle E1 SAP) is essential to perform this role effectively and efficiently.

Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook Excel PowerPoint etc.).

Foundational project management skills required.

Familiarity with continuous improvement methodologies (e.g. Lean PPI) is a plus.

At Thermo Fisher Scientific each one of our 100000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.