Order Management Specialist
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Job Summary
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.
The Order Management function supports the end-to-end customer order lifecycle across Medtronic businesses ensuring accurate order processing timely product delivery and a high-quality customer experience. The team partners closely with customers sales teams supply chain logistics and other internal stakeholders to coordinate order fulfillment activities and resolve order-related issues.
This role is based in Budapest Hungary and operates in a Flex work environment combining on-site collaboration with remote working in line with local policies. No travel is required for this position.
- Process customer orders accurately and efficiently within SAP (Systems Applications and Products) and related systems.
- Monitor order status identify potential issues and coordinate actions to support timely order fulfillment and delivery.
- Respond to customer inquiries via telephone and email regarding orders deliveries invoicing and related requests.
- Collaborate with supply chain logistics finance and commercial teams to resolve order discrepancies and fulfilment challenges.
- Maintain accurate order documentation customer records and transaction data in accordance with established procedures.
- Investigate and manage customer complaints related to order processing coordinating appropriate corrective actions.
- Issue invoices credit notes or other order-related documentation as required.
- Contribute to process improvement initiatives that enhance operational efficiency and customer satisfaction.
- Bachelors degree and 0 years of professional experience OR secondary school diploma and relevant experience in customer service order management sales support administration or a related operational function.
- Fluency in Hungarian and English at B2 level or higher with the ability to communicate effectively in a business environment.
- Experience using Microsoft Office applications including Outlook Excel and Word.
- Experience working with data entry order processing documentation management or customer-facing administrative activities.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Experience working with SAP (Systems Applications and Products) or a comparable Enterprise Resource Planning (ERP) system.
- Previous experience in order management customer service customer operations or shared services environments.
- Knowledge of Czech or Slovak.
- Experience supporting order-to-cash invoicing or customer fulfilment processes.
- Experience working with cross-functional teams in an international business environment
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
Required Experience:
IC
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
