About Us

Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

About the Job

As an Operational Account Management Specialist youll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept issues get resolved fast and the customer always knows where things stand.

In this role you will:

• Own service performance outcomes (on-time delivery SLA adherence data quality) for your assigned accounts and align Operations and Product teams around them

• Lead regular service huddles and review performance dashboards to catch risks early

• Act as the customers main point of contact during major service disruptions communicating impact actions and recovery outlook while day-to-day execution stays with our Operations teams

• Drive continuous improvement from recurring data issues to process redesign working closely with our Business Process Management colleagues

• Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities

• Be the customers voice inside Hellmann and Hellmanns voice to the customer

About You

• 5-8 years of experience in international freight forwarding (Air and/or Sea) ideally with ownership of strategic key accounts

• Experience building and rolling out standard operating procedures and handling exceptions in day-to-day operations

• Strong analytical skills: you can turn raw data into a clear story and know what action comes next

• Familiarity with root-cause methods (e.g. 5-Whys fishbone PDCA) is a plus

• Excellent communication skills: calm clear and solution-focused even in tough customer conversations

• Ability to influence and get results in a matrix organization without formal authority

• Confident with PowerBI Excel and ideally shipment visibility/tracking tools

• Bachelors degree (Business Logistics Supply Chain) or equivalent experience; Lean/CI certification a plus

• Fluent English; additional languages are a plus

• Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work

Our Benefits

• A strong team spirit and a lot of fun working together

• A safe multicultural and inclusive environment

• Individual opportunities for growth and development

• A pleasant and supportive working atmosphere

• Coffee tea and fruit in the office

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes then click APPLY!