Lead Order Support Specialist

Work Schedule

Environmental Conditions

Job Description

About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with revenues of $25 billion. Each one of our 75000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer.

Join Thermo Fisher Scientific and make a meaningful impact by assisting customers with finding cures for cancer protecting the environment and ensuring food safety. We will support you in reaching your career goals.

Position Summary:

The Customer Service team at our new Shared Service Center in Budapest assists clients throughout the entire lifecycle including administrative tasks quoting and order fulfillment. Lead Customer Service Reps also provide coverage for the Manager and help drive customer loyalty and business performance.

What will you do

Handle inquiries via email and phone from customers and/or internal parties.

Perform order management activities including order entry price checking order clearing and preparation of necessary shipping documentation all in alignment with company policies.

Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes customer service requests such as end-to-end order status management repair/calibration requests product changes or returns accounts receivable collections and invoicing requirements.

Manage the process for advanced inquiries and complaints until they are resolved without the need for managerial support.

Assess individual customer requirements and direct activities to appropriate departments.

Take ownership of complex customer requirements efficiently and professionally as per the service level agreement.

Provide expertise guidance and support to colleagues.

Take the lead on new assignments and projects as part of a team or on an individual basis.

Develop and deliver training and materials to support departmental needs.

Provide cover to the supporting Manager when required and attend meetings.

Foster an environment which promotes the companys goals encourages continuous improvement and builds customer relationships.

May be required to perform other related duties as required and/or assigned.

Experience:

A minimum of 3 years customer service experience required preferably in a call center/office environment.

Experience with Oracle or SAP preferred but not essential.

Education:

Requires a Bachelors Degree preferably in Business Administration or a scientific field or the equivalent knowledge and experience.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.