Junior Order Management Specialist

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific our mission is to enable our customers to make the world healthier cleaner and safer. Every day our teams support scientific discoveries healthcare innovations and life-changing therapies that positively impact millions of people worldwide.

As a Junior Order Management Specialist you will play a key role in ensuring the accurate and efficient processing of customer orders across Europe within our Laboratory Products Division. Working closely with customers Sales Warehouse and other internal stakeholders you will support the full order lifecycle from order entry and modifications to issue resolution and customer communication.

This role is ideal for someone who enjoys working in a fast-paced operational environment solving problems improving processes and collaborating across teams to deliver an exceptional customer experience.

Why Join Our Budapest Team

Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries functions and business divisions. Here youll have the opportunity to work in a supportive environment that values continuous learning innovation operational excellence and professional growth.

This team supports a diverse and complex product portfolio and is actively involved in process improvement and automation initiatives offering opportunities to contribute ideas challenge existing ways of working and make a real impact.

What Youll Do

• Manage customer orders including order entry modifications cancellations and updates.

• Handle customer enquiries and provide timely support regarding orders deliveries and order-related issues.

• Collaborate with Sales Warehouse and other stakeholders to resolve customer requests and ensure smooth order fulfilment.

• Maintain accurate customer and order information across multiple systems.

• Monitor and follow up on outstanding requests and order-related issues to ensure timely resolution.

• Work with SAP Salesforce Genesys and Microsoft Office tools to support daily operations.

• Support reporting and administrative activities while maintaining high levels of data accuracy.

• Participate in process improvement initiatives automation projects and operational excellence activities.

• Contribute ideas and recommendations that improve efficiency quality and customer experience.

• Support the team in delivering operational targets and maintaining excellent service levels.

What Were Looking For

• Strong written and verbal communication skills in English (B2/C1 level).

• Minimum 1 year of experience in customer service customer support order management customer operations or a similar customer-facing environment.

• Strong attention to detail and commitment to data accuracy.

• Excellent problem-solving skills and the ability to manage multiple priorities effectively.

• Strong organizational and time management skills.

• Proactive mindset with a willingness to learn improve processes and take ownership of tasks.

• Ability to work independently while collaborating effectively within a team environment.

• Good knowledge of Microsoft Office applications.

• Experience with SAP Salesforce Genesys or similar ERP/CRM systems is an advantage.

• German language skills are considered an advantage but are not required.

We also welcome candidates with transferable experience from hospitality travel retail administration or other customer-facing environments who can demonstrate strong communication skills attention to detail and learning agility.

A Bachelors degree is preferred; however candidates with relevant experience and a proven track record will also be considered.

What We Offer

• Competitive compensation package and comprehensive benefits including annual performance bonus private healthcare options wellbeing programs and pension contributions.

• Hybrid working model with 3 office days per week.

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.

• Extensive onboarding and training program including SAP and operational process training.

• Complimentary language courses and access to learning and development opportunities.

• Opportunities to participate in process improvement automation and operational excellence initiatives.

• Career growth opportunities within a global organization.

• Modern office environment on Váci út with employee parking relaxation areas complimentary refreshments and excellent public transport connections.

• Supportive inclusive and collaborative workplace culture.

Ready to Make an Impact

Join a global team where your expertise helps ensure the smooth delivery of products and services that support scientific innovation around the world.

If youre looking for a role where you can develop your career learn new systems contribute to continuous improvement and work with international teams wed love to hear from you.