HR Associate, HR Shared Service

Ford Central and Eastern European Sales LLC is looking for a HR Associate HR Shared Service to join us in our People First Team in our Budapest XIII. Váci Greens office.

Our Associate HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Their goal is to ensure an excellent customer experience which includes phone and chat support transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care.

Supporting employees and dependents managers HR management government agencies and applicants.
Accurately completing transactions understanding the customers questions and issues advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures policy manuals knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Increase HR subject matter knowledge seeking first call resolution shorten call time and increase data quality.
Escalate customer requests in a timely manner when additional research or analysis is necessary.
Manage control through the transactions audit process
Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
Initiating and leading process improvement projects to release capacity for the incoming new processes
Any other duties as required by the line manager

Professional background:
Desirable Bachelors Degree preferably in Human Resources Business Administration or other related fields
Being curious about HR processes and employee-focused operations and have 0-3-year experience within customer service or HR

Key abilities:
Speaking English and/or Spanish
Communicating effectively on phone and in e-mail as well
Paying attention to details related to employee questions and data accuracy
Showing flexibility with staff scheduling and time zone differences
Proficient/intermediate understanding of MS Excel and Word
Demonstrating ability to use AI and digital tools to automate repetitive HR processes including spreadsheet automation excel automations (macros formulas) workflow optimization and chatbot development.
Understanding of responsible AI usage data privacy and information security principles.
Experience with and AI-assisted automation.
Experience with low-code/no-code platforms such as Microsoft Power Form (Power Automate Power Apps)

Key Characteristics:
dedicated to job
self-driven & independent
analytical result-oriented structured way of working
excellent interpersonal skills
precise working method
technology skilled
human centric mindset
learning ability
accountability
customer focused (Consistent high quality & professional customer service)

Desirable skills:
Knowledge and understanding of various HR processes
Continuous improvement
Effectiveness (First time through)
Effective customers recovering
Negotiation
Provide HR counseling to customers
Active Listening
Working interregional
Flexible to scheduling changes and time zones
Effective decisions making
Experience creating or configuring HR chatbots and self-service solutions
Ability to translate business requirements into AI-supported automation solutions

What we offer:
Being part of a fully supportive collaborative and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - 4 office days required
Learning opportunities in the field of HR and possibilities to explore other countries HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team
Colorful tasks as you will be involved in several HR processes
Cafeteria Benefits package
As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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