Guest Experience Expert (Call Center Agent)
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Job Summary
POSITION SUMMARY
As an At Your Service Agent you will be the central point of contact for our guests ensuring all requests and inquiries are handled efficiently and with genuine care. You will play a key role in creating a seamless guest experience by coordinating requests across departments and providing accurate information about the hotel and the destination.
Your responsibilities will include:
Answering guest requests questions and concerns via telephone email chat and mobile communication platforms
Operating the hotel switchboard directing calls to the appropriate department or extension
Processing wake-up calls and guest messages accurately and in a timely manner
Taking and coordinating room service orders
Logging and tracking all guest requests in the hotel system to ensure timely follow-up
Providing information about hotel services facilities dining options and local attractions
Coordinating guest requests with departments such as Housekeeping Engineering Front Office and Food & Beverage
Ensuring every interaction reflects Marriotts commitment to exceptional service and memorable experiences
Candidate Profile
Experience
Previous experience in hospitality call center or customer service is an advantage
Skills
Strong communication skills (verbal and written)
Excellent listening and problem-solving ability
Attention to detail and the ability to multitask
Positive attitude and professional telephone manner
Comfortable working in a dynamic and international environment
Education & Languages
Good command of English is essential
Additional languages are considered an advantage
Why join Budapest Marriott Hotel
Work in a vibrant international environment
Be part of the Marriott International global family
Opportunities for career development and internal promotion
Competitive compensation and benefits
A supportive team culture focused on growth and collaboration
If you are passionate about hospitality and enjoy creating memorable guest experiences we look forward to receiving your application.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
