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Global Knowledge Manager Maternity Cover
Job Location:
Monthly Salary:
Posted:
30 August 2026 (18 hours ago)
Posted:
Application Deadline:
27 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Make an impact
- Manage and enhance the global Knowledge Management framework including processes policies and KPIs
- Establish governance models to ensure accuracy relevance and lifecycle management of all knowledge articles
- Drive harmonization of KM practices across all regions service lines and support partners
- Oversee creation review approval publishing and retirement of knowledge articles
- Ensure consistency in content quality tone taxonomy templates and metadata
- Identify knowledge gaps based on incident problem and change trends
- Work closely with Service Desk leads SMEs Problem Management and Operations teams to ensure knowledge capture
- Partner with outsourcing providers to enforce global KM standards and knowledge-centered support principles
- Facilitate global knowledge communities and expert networks train global teams and partners on KM processes tools and best practices
- Serve as global process owner for Knowledge Management within the ITSM platform (e.g. Freshservice ServiceNow)
- Drive improvements in AI/ML-driven search self-service portals and chatbots
- Ensure integration between KM and ITSM processes (Incident Problem Change CMDB)
- Define and monitor KM KPIs: article usage deflection rate time-to-resolve article quality index etc.
- Lead continuous improvement initiatives to increase self-service adoption and reduce ticket volume
- Benchmark and implement best practices such as ITIL Knowledge Management and global content governance.
What you need to succeed
- Degree in computer science engineering or comparable qualification
- Familiarity with ITSM ITAM or service management environments
- Strong expertise in Knowledge Management frameworks methodologies and tools
- Experience with taxonomy design content governance and search optimization
- Team-oriented way of working commitment independence and personal responsibility
- Strong analytical skills with ability to translate data into actionable insights
- Willingness to learn flexibility and resilience
- Outstanding English language skills German knowledge is an advantage.
Required Experience:
Manager
About Company
KUKA is one of the world’s leading suppliers of intelligent robotics, plant and systems engineering and is driving digitization in industry.
