Givaudan Careers CC Front Office Representative Intern
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Job Summary
Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Customer Service Front Office Representative Intern - Your future position
Our mission is to be the central link between the customer operations sales team and Givaudan Business Solutions (GBS) to ensure your clients requirements are met in the most efficient and cost-effective way. We build relationship with Customers act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.
You will be located in Budapest reporting to the Head of Customer Care Easter Europe.
You will:
- Accomplish Customer Care strategy and follow global guidelines
- Identify opportunities for improvement in Customer Care and participate in projects when relevant
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues
- Collaborate daily with customers operations sales and GBS
- Resolve request for order changes issues and handle customer complaints and inquiries internally andexternally
- Prepare Debit and Credit notes process quality notifications and Customer Returns
- Collect Customer Forecast enter into tool and collaborate with planning on information relating todemand planning and stock positions and participate in demand planning meetings
- Maintain accurate customer records including customer specific information contracts labelingpackaging and stock requirements
- Know how to diffuse a difficult situation and get resolution with the customers
- Follow the new Customer/product processes and contribute to improve New customer experience
- Participate to Customer visits and presentations
Our requirements:
- You are studying in a full-time bachelors or masters degree programme at a Hungarian university (preferably for at least another 1-15 years)
- Fluency in English
- Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge
- Understanding of Incoterms and Shipping Terminology
Our benefits for you:
- Gross 2400 HUF hourly rate
- Flexible Working Arrangements (1-2 days office days per week)
- Access to exclusive perfumes and other employee discounts
- Career development opportunities in our multinational environment
- Team buildings and company events
#Li-Hybrid
At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.
We value the different perspectives that come from diverse cultures backgrounds and experiences.
Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.
Required Experience:
Intern
About Company
Givaudan captures the essence of the moment, bringing you memorable flavours and fragrances to be enjoyed throughout the day. We maintain our leadership position – approximately 25% of our industry’s global market share – by challenging ourselves daily, inspiring our partnerships acro ... View more
