German-speaking Warranty Administrator

Ford Central and Eastern European Sales LLC is looking for a German-speaking Warranty Administratorin our Szentendre office.

Are you a German-speaking professional passionate about problem-solving supporting and ensuring seamless warranty processes in a dynamic environment Join our team as a Warranty Administrator.

Processing of dealer enquiries on warranty topics for all D-A-CH markets (Germany Austria Switzerland)
Processing of dealer enquiries regarding parts goodwill (non-CLP) in accordance with the regulations.
Supporting Ford dealers with enquiries regarding warranty processing or general warranty topics using the instructions from the warranty manual Ford PTS DACH dealer portal and other warranty-relevant documents.
Assist in problem solving for dealers regarding system and process steps with the respective departments in cooperation with technical service and other internal departments incl. GBS (in German and English).
Answering warranty-related queries from the Ford Customer Relation Centre
Performing changes to vehicle warranty start dates in cooperation with GBS.
Representation in all areas of warranty processing such as the Components for Free process
Send-in deadline extensions for over-aged warranty claims according to internal specifications.

Education and job experience:
Curious about warranty processes with 03 years of experience in administration or warranty support preferably in a German-speaking role.
This job requires vocational training with a technical (vehicle) background.
Preference is given to employees from the automotive industry (dealer workshop or manufacturer).

Special skills and knowledge:
Good knowledge of vehicle technology
Communication skills
Understanding the German dealer organization
Knowledge of Microsoft Office (especially Outlook Excel and Word)
Knowledge of Microsoft Power Automate is an advantage
Knowledge of warranty policies and OWS-Online is a plus

Language skills:
Native language of the local market and excellent German language skills as well as good written and spoken English skills are mandatory.

What we offer:
Being part of a fully supportive collaborative and dynamic team
Working in an environmentally friendly and well-equipped office in Szentendre
Hybrid working model - 4 office days required
Cafeteria Benefits package annual bonus etc.
As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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