German-Speaking Customer Expert Advisor + 1, 000 signing bonus + Relocation

German-Speaking Customer Support Advisor (Inbound)

Location: Sofia Bulgaria On-Site (Hybrid available after 4 months based on performance)

About the Role

Join a leading customer support team supporting a prestigious Swiss telecommunications company. Youll assist customers via inbound calls resolve inquiries provide product and billing support and identify sales opportunities while delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound customer support calls in German
• Resolve billing product and technical inquiries
• Update customer information in internal systems
• Escalate complex cases when required
• Identify sales opportunities and maximize customer satisfaction

Requirements

• C2 German proficiency (spoken and written)
• Minimum B1 English
• Strong communication and customer service skills
• Comfortable working rotational shifts (MondaySunday between 09:0022:00)
• Willing to work on-site (hybrid option available after 4 months based on KPIs)
• EU citizenship is required. Unfortunately applicants who do not hold EU citizenship are not eligible for this position. Please do not apply if you do not meet this requirement.

Whats in it for you

• Competitive salary: 1636.14 gross/month
• 1000 signing bonus (500 after training 500 after 6 months)
• Billing bonus unlimited sales bonus (top performers earn 1000/month)
• Relocation package (2 weeks accommodation flight reimbursement up to 255)
• Private health insurance
• Monthly meal vouchers
• Fully covered Multisport card
• Paid 5-week training program
• Career growth opportunities (Team Leader Trainer Sales Coach SME)
• Modern international work environment in Sofia

Apply via:

LinkedIn: