EU Regional Service Delivery Manager, Invoice to Pay (I2P)

The Manager Regional Invoice-to-Pay Operations - Europe is responsible for leading regional I2P service delivery across Europe ensuring accurate timely compliant and customer-focused execution of invoice processing issue resolution controls and operational performance. The role oversees regional I2P activities across a multi-country shared services environment and partners closely with Finance Procurement Controllership Treasury Technology Global Process Owners and third-party service providers where applicable.

Essential Duties and Responsibilities

• Lead day-to-day regional I2P operations for Europe ensuring invoice-to-pay activities are completed accurately timely and in accordance with company policies accounting standards controls SOX requirements and regulatory requirements.

• Lead through managers and team leaders across multiple European shared service locations with responsibility for workload prioritization performance management development planning business continuity coverage and team engagement.

• Monitor review and evaluate I2P service outputs methods procedures and operational performance to identify root causes service gaps and improvement opportunities.

• Establish maintain and monitor service level agreements operational metrics and regional I2P KPIs including invoice cycle time first-pass yield touchless processing on-time payment productivity quality aging and resolution cycle time.

• Partner with regional Controllership Procurement Finance Treasury Technology Global Process Owners and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.

• Build collaborative relationships with internal stakeholders and third-party outsourced service providers where applicable to ensure clear accountability effective issue resolution and consistent service delivery across the region.

• Identify and resolve operational issues across business units local hubs shared service teams and third-party providers escalating risks and dependencies as needed.

• Drive continuous improvement initiatives that improve efficiency accuracy compliance control effectiveness and the overall stakeholder experience within accounts payable and invoice-to-pay processes.

• Ensure adherence to SOX controls company policies audit requirements and internal control procedures including timely follow-through on control gaps findings and remediation actions.

• Support automation system enhancements break/fix resolution and process optimization in partnership with internal technical teams administrative teams and external solution providers.

• Coordinate internal and external audit requests ensuring timely response appropriate documentation and follow-through on any identified findings or control improvement actions.

• Provide operational input to Global Process Management and Transformation teams to support standardization future target operating model design and implementation of shared services improvements.

• Support regional readiness for transformation initiatives including ERP Coupa automation process standardization and operating model changes impacting European I2P operations.

• Perform other related duties and responsibilities as assigned including supporting backup coverage special projects cross-functional initiatives and occasional regional or international travel as needed.

Minimum Qualifications

• Bachelors degree in Accounting Finance Business Administration or a related field.

• Minimum of 8 years of progressive experience in Accounts Payable Invoice-to-Pay Procure-to-Pay Finance Operations or Shared Services.

• Experience leading teams in a shared services accounts payable or invoice-to-pay environment preferably across multiple countries or service locations.

• Demonstrated experience leading teams managing workloads developing talent and driving performance in a fast-paced operational environment.

• Strong understanding of end-to-end invoice-to-pay processes including invoice processing payment support supplier issue resolution compliance controls reconciliations SOX and audit requirements.

• Strong analytical and problem-solving skills with the ability to identify issues assess root causes and implement practical process improvements.

• Ability to prioritize tasks manage deadlines work with limited oversight and navigate a dynamic fast-paced environment.

• Demonstrated ability to collaborate across functions regions and stakeholder groups.

Preferred Qualifications

• Experience managing or partnering with outsourced service providers in a shared services environment.

• Experience working in a multi-country finance operations environment with exposure to local statutory regulatory tax language multi-currency or country-specific considerations impacting invoice-to-pay operations.

• Experience with ERP procurement accounts payable workflow or automation platforms such as SAP SAP S/4HANA Coupa OCR/intelligent document processing tools case management tools or reporting dashboards.

• Experience monitoring KPIs SLAs productivity quality invoice aging invoice cycle time first-pass yield touchless processing on-time payment and service delivery performance metrics.

• Experience supporting transformation standardization migration or continuous improvement initiatives within finance shared services.

• Experience supporting ERP Coupa or finance transformation deployments including operational readiness hypercare process stabilization and change adoption activities.

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