English-speaking HR Specialist, HR Shared Service

Ford Central and Eastern European Sales LLC is looking for an English-speaking HR Specialist for our Shared Service Centerin our Budapest XIII. Váci Greens office.

Our Specialist HR Shared Service employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Their goal is to ensure an excellent customer experience which includes phone and chat support transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care. Their will proactively support employees and dependents managers and HR management.

Supporting employees and dependents managers HR management government agencies and applicants.
Accurately completing transactions understanding the customers questions and issues advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures policy manuals knowledge management system and other reference materials
Creating employment related documents that support the regulations of the country-specific legal environment
Document all transactions customer inquiries and their resolutions in the HR Contact Center case management technology application
Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
Escalate customer requests in a timely manner when additional research or analysis is necessary
Manage control through the transactions audit process
Representing an HR professional process expert supporting team in high quality resolution of complex cases and onboarding new joiners
Following even complex processes and paying attention to details to ensure data quality in HR systems
Cooperate with HR Business Partners to guarantee the best employee experience; actively support process related calls & meetings
Being proactive in handling risks or process gaps or process improvements that you face and involving the responsible teams to find a solution together
Mastering high-level process understanding of all teams and connections; initiating information flow between teams
Support operational planning along with workload management ensuring the KPI-s are met
Realizing patterns and taking actions with supervisory support if needed
Lead or participate in projects supporting department development or yearly target achievements
Support the daily work of the supervisors and act as a backup if needed
Act as rolemodel consistently represent Ford Cultural Behaviour elements
Any other duties as required by the line manager

Professional background:
Desirable Bachelors Degree preferably in Human Resources Business
Administration or other related fields
Minimum 2 years of customer service data processing or HR experience
preferred

Key Abilities:
Demonstrated effectiveness working with contact center technology
including but not limited to contact center tracking system and Human
Resources Information Systems (HRIS)
Ability to identify unusual calling events or frequent customers issues and
work with the HR Contact Center Supervisor to suggest process procedure
and training improvement opportunities
Ability to drive to first-time through solutions
Proactivity
Demonstrating positive attitude when facing difficulties
Ability to communicate effective through written and oral communication
and consistently deliver high quality customer service in a professional
manner
Demonstrated effectiveness when dealing with dissatisfied customers
Ability to work as a team member in a specialized area with a diverse
audience
Ability to remain flexible with staff scheduling changes and time zones
Speaking English fluently supporting the business on a daily basis

Desirable skills:
Experience creating or configuring HR chatbots and self-service solutions
Ability to translate business requirements into AI-supported automation solutions
Knowledge and understanding of various HR processes
Continuous improvement
Effectiveness (First time through)
Effective customers recovering
Negotiation
Provide HR counseling to customers
Active Listening
Working interregional
Flexible to scheduling changes and time zones
Effective decisions making

What we offer:
Being part of a fully supportive collaborative and dynamic team
Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
Hybrid working model - 4 office days required
Working in shifts from Monday to Friday between 8/9 AM and 5/6 PM
Learning opportunities in the field of HR and possibilities to explore other countries HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team
Colorful tasks as you will be involved in all HR processes regarding the English employees
Cafeteria Benefits package
As you will join a car sales company you can use your discount for new and used car purchase and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

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