CzechSlovak Customer Support Representative

Position: Czech/Slovak Customer Support Representative
Location: Budapest Hungary
Work model: on-site
Employment type: Full-time

Duties and responsibilities

• Provide customer support and troubleshooting for gaming products software and connectivity issues
  
• Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
  
• Handle incoming customer contacts and respond to product service and pre- and post-sale enquiries
  
• Gather required information and accurately document customer interactions in internal systems
  
• Provide clear and easy-to-understand explanations of technical information and product features
  
• Ensure all customer interactions comply with quality standards consumer safety regulations GDPR and internal procedures
  
• Escalate potential product safety regulatory and other important issues through defined channels
  
• Act as a brand advocate by delivering excellent customer service and promoting products features benefits and associated services where appropriate
  
• Log customer interactions and manage knowledge base information according to established procedures
  
• Participate in required training calibration and quality sessions
  
• Share recurring customer issues process gaps and improvement opportunities with Team Managers or Leads
  
• Meet defined performance quality and behavioral targets.
  

• Czech/Slovak language at B2/C1 level and English B2 level
  
• Secondary or higher education
  
• Strong interest and aptitude in consumer electronics and gaming technology
  
• Ability to understand and explain connectivity tuning and technical product details in a simple and clear way
  
• Basic knowledge of consumer products software and PC connectivity issues
  
• Previous experience in customer service consumer care or a contact centre is preferred
  
• Excellent verbal and written communication skills
  
• Excellent knowledge of MS Office tools including Word Excel PowerPoint Access and Outlook
  
• Good computer literacy and ability to capture data accurately
  
• Strong customer orientation empathy and problem-solving skills
  
• Ability to recognise sales opportunities and promote relevant products features and services
  
• Ability to work effectively in a flexible and busy contact centre environment
  
• Comfortable working towards performance targets and having customer interactions monitored
  
• Professional reliable and proactive approach
  
• Willingness to take personal initiative for technical and professional development
  
• Ability to safeguard sensitive and confidential company information.
  

Competitive salary and performance-based incentives and language bonus