Customer Support Representative – Czech and Slovak

A leading global customer-experience (BPO) company is growing its team in Budapest Hungary and is hiring for the role of Customer Support Representative. You will support players of an international gaming and digital-entertainment company with account questions platform assistance and technical troubleshooting. As a Czech and Slovak-speaking agent you will be the first point of contact for players by phone live chat and email.

• Answer player calls chats and emails in Czech and Slovak
• Solve account payment and technical issues step by step
• Escalate complex cases to the right team
• Keep accurate case notes
• Deliver consistently high quality performance is rewarded with an uncapped KPI-based bonus

• Native or fluent Czech and Slovak (C1) and good English (B2) spoken and written
• Secondary or higher education
• Strong interest in consumer electronics and gaming technology
• Customer-service or contact-centre experience preferred
• Ability to troubleshoot and explain technical issues clearly
• Ability to work towards performance targets
• Willing to work on-site in the office

• Salary: 464000HUF gross per month (approx. 1200)
• Language bonus: 25000HUF per month
• Performance bonus: 70000HUF gross (applicable after 3 months)
• Meal allowance: 30000HUF
• Paid training programme (2.5 weeks)

• Paid travel to Budapest
• At least 1 week of paid accommodation (local candidates are preferred)

• Location: Budapest Hungary on-site
• Working hours: MondayFriday 08:0016:00
• Start: Regular start dates apply now and we will match you to the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.