Customer Service Team Leader CASTROL (fixed term until 2027 August)

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Our purpose is to deliver energy to the world today and tomorrow. For over 100 years bp has focused on discovering developing and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Its an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT) youll be fully connected into the world of bp. Youll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. Theres a world of opportunities to build new skills challenge yourself and grow a long-term career at bp. And no matter where you work your role will have meaning purpose and impact. So if you want to be part of a caring supportive environment where you can realize your full potential were with you.

Join our Team and advance your career as a

Customer Service Team Leader CASTROL German speaking (fixed term until 2027 August)

• Leading a team of Customer Service Representatives.

• Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system (Siebel).

• Deliver Customer Service and Order to Cash processes by managing workflow ensuring adequate holiday training & sickness cover.

• Proactively develop the skills competencies and knowledge of Customer Service team members.

• Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans.

• Conduct half yearly and annual appraisals with direct reports.

• Organize monthly team meetings with direct reports.

• Provide first level customer concern for any issues raised by the team.

• Ensure all processes are aligned with current ISO 9000 accreditation & assist in preparation for future accreditation.

• Run and analyze the identified Customer Service reports e.g. customer service management reports monthly management reports and team performance.

• Develop a team environment that supports continuous improvements & promotes the BSC culture.

• Develop and maintain sound working relationships with key collaborators customers and external service providers.

• A bachelors degree or equivalent experience is required

• Fluency in English AND German

• Relevant experience as a team leader

• Previous customer service experience is required

• Must demonstrate a strong understanding of customers needs / behaviors

• Excellent written/oral communication skills and ability to build effective working relationships

• High Level of IT proficiency in Microsoft packages

• Highly motivated

• Requirement to work some public holidays

• Availability to work outside of standard business hours during peak periods

• Rotating late shift roster may be required

At bp we provide the following environment & benefits to you:

• Different bonus opportunities based on performance wide range of cafeteria elements

• Life & health insurance medical care package

• Hybrid working arrangement aligned with team arrangements and business needs

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Celebrate in bps success. You may be eligible to join bps Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares in line with plan rules

• Family friendly workplace e.g.: Extended parental leave Mother-baby room

• Employees wellbeing programs e.g.: Employee Assistance Program Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones Office massage Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwCs annual employer research. Come and join us!

At bp we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that according to Hungarian law (2012/I. 113. ) mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

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Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race religion color sex national origin sexual orientation veteran status or disability with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.). If you would like to request an adjustment/accommodation related to the recruitment processpleasecontact us.

If you are selected for a position and depending upon your role your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening medical review of physical fitness for the role and background checks.