Order Management Specialist (German Speaker)

Work Schedule

Environmental Conditions

Job Description

About the Role

At Thermo Fisher Scientific our mission is to enable our customers to make the world healthier cleaner and safer. Every day our teams support scientific discoveries healthcare innovations and life-changing therapies that positively impact millions of people worldwide.

As an Order Management Specialist you will support customers across the DACH region (Germany Austria and Switzerland) by helping ensure customer orders are processed accurately and efficiently throughout the order lifecycle.

This role combines order management and customer support activities with a strong focus on order entry order modifications order cancellations quotations account maintenance and stakeholder coordination. Working closely with Sales Finance Warehouse and Customer Service teams you will help ensure smooth order fulfilment while maintaining high levels of accuracy and service quality.

This is a great opportunity for someone looking to build their career in customer operations and order management within an international environment

Why Join Our Budapest Team

Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries functions and business divisions.

Joining this team means becoming part of a growing organization that values learning collaboration and continuous improvement. You will receive structured onboarding hands-on training and support from experienced colleagues while gaining exposure to multiple systems processes and stakeholders across the business.

The team also participates in process improvement and automation initiatives offering opportunities to contribute ideas and grow your operational expertise over time.

What Youll Do

• Process customer orders including order entry modifications cancellations and updates.

• Support order-related inquiries and provide updates regarding order status and deliveries.

• Assist with customer account creation maintenance and data management activities.

• Monitor and follow up on order holds to ensure timely resolution.

• Support quotation-related activities and coordinate with internal stakeholders when required.

• Maintain accurate customer and order information across multiple systems.

• Collaborate with Sales Finance Warehouse and Customer Service teams to support customer needs.

• Work with Oracle E1 SAP Salesforce Genesys and Microsoft Office tools as part of your daily activities.

• Support reporting and administrative activities while maintaining high levels of accuracy.

• Participate in process improvement and operational excellence initiatives when opportunities arise.

What Were Looking For

• German language skills (B2 level) and English language skills (C1 level) both written and spoken.

• Previous relevant experience in customer service customer support order management customer operations administration sales support or another customer-facing environment.

• Strong attention to detail and commitment to data accuracy.

• Good organizational skills and ability to manage multiple tasks effectively.

• Problem-solving mindset and willingness to investigate and resolve issues.

• Positive attitude and willingness to learn new systems and processes.

• Ability to work independently while also collaborating effectively within a team.

• Good communication skills and ability to work with colleagues across different functions.

• Proficiency in Microsoft Office applications.

Nice to Have

• Experience with SAP Oracle Salesforce Genesys or similar systems.

• Experience working in a multinational or shared services environment.

• German-speaking customer support or order management experience.

• Basic Excel reporting skills.

We also welcome candidates with transferable experience from other fast-paced customer-facing environments who can demonstrate strong attention to detail learning agility and a customer-focused mindset.

A Bachelors degree is preferred; however candidates with relevant experience and a strong willingness to learn will also be considered.

What We Offer

• Competitive compensation package including annual performance bonus and comprehensive benefits.

• Hybrid working model with 3 office days per week.

• Flexible Cafeteria package including SZÉP Card contribution and additional benefit options.

• Extensive onboarding and training programme including Oracle E1 and SAP training.

• Complimentary language courses and access to learning and development opportunities.

• Opportunities to participate in process improvement and automation initiatives.

• Career growth opportunities within a global organization.

• Modern office environment on Váci út with employee parking relaxation areas complimentary refreshments and excellent public transport connections.

• Supportive inclusive and collaborative workplace culture.

Ready to Make an Impact

Join a global team where your work helps ensure the smooth delivery of products and services that support scientific innovation around the world.

If youre looking for an opportunity to develop your skills learn new systems work with international teams and build a career in customer operations and order management wed love to hear from you.