Customer Care Workstream Coordinator – Sr. Customer Service Representative

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue over $45 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. Whether our customers are accelerating life sciences research solving complex analytical challenges increasing productivity in their laboratories improving patient health through diagnostics or the development and manufacture of life-changing therapies we are here to support them. Our global team delivers an unrivaled combination of innovative technologies purchasing convenience and pharmaceutical services through our industry-leading brands including Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services Patheon and PPD.

Job Title: Customer Care Workstream Coordinator Sr. Customer Service Representative

Location: Budapest Hungary

Reports to: Sr Manager Customer Care Operational Excellence

Career Band: 3

POSITION OVERVIEW:

The Project Coordinator plays a key role in supporting Directors and Senior Directors reporting to the Customer Care Workstream Lead. This role provides comprehensive administrative and coordination support ensuring smooth day-to-day operations effective scheduling and efficient execution of project-related and business activities.

MAJOR AREAS OF RESPONSIBILITY:

Calendar & Meeting Management

• Scheduling Meetings: Coordinate and schedule appointments meetings and events based on leadership priorities.

• Meeting Preparation: Prepare agendas gather materials and ensure all logistics are in place (e.g. room bookings virtual meeting setup technical support).

• Time Management: Prioritize schedules to optimize time efficiency minimize conflicts and ensure appropriate allocation of time.

• Conflict Resolution: Proactively identify and resolve scheduling conflicts proposing suitable alternatives as needed.

Administrative & Document Support

• Communication Filtering: Screen incoming communications and escalate critical items appropriately.

• Document Preparation: Prepare format and edit documents reports presentations and correspondence.

• Data & Research Support: Conduct research and compile information to support decision-making and project activities.

• Confidentiality: Handle sensitive information with a high level of discretion and professionalism.

Travel & Expense Coordination

• Travel Arrangements: Coordinate travel logistics including flights accommodation and ground transportation in line with preferences and company policies.

• Travel Documentation: Ensure all required travel documents and itineraries are prepared and accurate ahead of travel.

• Expense Management: Track expenses prepare reports and support reimbursement processes in compliance with guidelines.

• Travel Support: Provide support during travel addressing last-minute changes or issues as they arise.

Event & Project Coordination

• Support the planning and coordination of meetings workshops conferences and team activities.

• Assist in coordinating project-related activities timelines and deliverables across stakeholders.

REQUIRED EDUCATION/EXPERIENCE/SKILLS:

High school diploma

Preferred executive assistant experience in a professional office environment large global matrix environment preferred

Proficient in Microsoft Office Suite with particular strength in Microsoft Word Excel PowerPoint and Outlook

Intermediate administrative support knowledge

Clear and professional verbal and written communication skills in English

Basic business knowledge

Demonstrable customer service excellence

Autonomous decision-making self-motivated takes initiative

Should have the ability to be resourceful and proactive in dealing with issues that may arise

Strong attention to detail

Proven experience in organizing multitasking prioritizing and working under pressure with the ability to work independently without regular direct supervision