Business Operations Associate

Company Overview

As the global leader in talent solutions we take pride in what we do connecting great people to great opportunities helping businesses win and careers soar. Today with $13.4 billion in revenues and 500 global locations Allegis Group and its network of specialised companies provide a full suite of complementary talent solutions that solves nearly every workforce challenge to empower business success while consistently delivering an unsurpassed quality experience. Our companies include Aerotek; TEKsystems; Aston Carter; Allegis Global Solutions; Major Lindsey & Africa; Allegis Partners; MarketSource; EASi; The Stamford Group; and Getting Hired. Learn more at .

Role Outline

This individual will work as part of a team of Business Operations Associates who are collectively responsible for managing a billings and collections ledger in the region of 100 million across EMEA.

An active participant of the team that identifies the need to resolve a query and prioritise in order of importance to meet customer needs. Uses technical and professional knowledge know how to build effective work relationships based on task completion and demonstrates patience despite setbacks. Understands what is required of them in their role and how this contributes to department priorities and is responsible for their workload.

Skills

Previous Credit Control and (or) Billings experience
Experience of working with EMEA based clients (Preferably Netherlands Germany Sweden and Belgium)
Good MS Office skills (e.g. Excel Outlook)
Excellent interpersonal and communication skills

English working proficiency

Behaviours

Ability to liaise with clients and other employees professionally and effectively at all times
Able to build effective working relationships with internal and external stakeholders
Resilient/Composed - ability to deal with potentially difficult calls and challenging customers /situations
Customer Focused - Helpful and willing to support at all times
Acts with self-confidence decisiveness and integrity at all times
Self-Aware and demonstrate accountability
Well organised
Ability to work to strict deadlines
Show Initiative and Drive Goal Orientated and Results driven
High level of attention to detail
Natural Team Player
Leads Self and Others Able to Inspire
Problem Solver
Flexible embraces change and other ways of thinking

Core Responsibilities

Account Management and Relationship Building
Accountable for managing and quality checking all transactions posted to assigned EMEA sales ledger.
Develop strong customer relationships to ensure positive cash flow and by ensuring proper documentation (purchase orders etc.)
Accountable for chasing and obtaining prompt payment of due invoices
Provide excellent customer service through resolving queries where necessary - this includes working closely with the sales team and other support partners
Provide support when required to our partners
Participate in regular ledger reviews and resolution of issues arising within agreed timescales

Process and System Understanding
Setup and maintenance of customer accounts when required
Reconcile assigned customer accounts; examples include purchase order customer spend versus cash collections self-billing accounts billed versus contractor timesheets etc.
Ensure signed customer terms and conditions are in place before trading
Produce credit notes and invoice requisition forms in line with predefined processes
Prepare journals where necessary

Deliver High-Quality Communication
Collect cash from customers in line with customer contractual terms and company processes
Meet monthly cash collection target as agreed with the Manager of Operations Support
Ensure timely resolution of unapplied cash receipts
Provide accurate and timely data for client and internal reports
Carrying out of such ad-hoc tasks as required by Manager of Operations Support