B2B Customer Support Technician Budapest, Hungarian

Do you want to contribute to an outstanding customer representative service
Are you English native or fluent with strong communication skills
Looking to make your career in a multicultural environment
So we have the perfect opportunity for you!

Your future project: join our English B2B Customer Support team.

As a customer service specialist in this project your daily responsibilities will include:

• Diagnose resolve and track post-sales technical issues related to mobile devices
• Provide support via phone email and Teams utilizing a dedicated hotline and mailbox and meeting SLA requirements
• Execute advanced troubleshooting and incident analysis on smartphones handling software deployment OTA updates and firmware flashing
• Utilize device diagnostics manage mobile device provisioning and support integration into enterprise environments
• Liaise between customer stakeholders and technical teams on escalations and ongoing projects
• Track and manage incidents maintain detailed documentation and provide feedback to improve processes.

To succeed in the role you will need to have:

• Fluency inEnglish
• 12 years of experience in a contact center or enterprise support environment preferably in telecommunications
• Experience in supporting UEM/MDM solutions
• Strong analytical organizational and multitasking abilities
• Ability to analyze mobile device logs and diagnose complex technical issues
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Budapest Hungary.

• Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
• Health and Well-being: Company doctor contract with a private health consultant and we offer support for glasses. Discount at the company doctor for your private consultation.
• Engaging programs: Monthly Fun Days (treasure hunt massage etc.) themed days in the office online games challenges. Darts and table soccer in the office coffee (coffee machine and coffee maker) and tea and soft drinks are available free of charge. Referral program charity events.
• Career program: Internal career opportunities talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
• Compensation and benefits: Cafeteria (SZÉP card) team specific bonuses jubilee bonus free bank account at one of the market leader bank group discount in DIY store and in a Hotel chain for the reservations.
• Extra holidays by Foundever: We provide extra holidays for some cases full-paid fathers leave
• Multilingual environment: Native colleagues from more than 25 nationalities become a member of a friendly team a company culture where we respect our diverse and unified teams where we are proud of our achievements.
• Relocation package: If youre moving to Hungary we are helping you with the relocation (travel) and work related documents (health insurance tax)

We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.

Apply today!