AI Product Owner (Voicebot & Chatbot)

About us

As part of the Packeta Group FoxPost is a partner for modern delivery fast convenient and sustainable. We are one of the fastest-growing players in logistics and technology in Central and Eastern Europe. Our network of pick-up points and smart technologies connects thousands of e-shops and customers worldwide.

With millions of parcels delivered every year we are transforming the way people shop and send goods simply reliably and with a focus on the future.

Join us and help ensure that our operations run flawlessly by maintaining a safe efficient and high-performing logistics environment.

Who are we looking for

• At least 2 years of hands-on experience with conversational AI in customer care either launching or managing and improving voicebots and/or chatbots.
• Solid understanding of conversational AI and large language models (LLMs).
• Comfortable with the basics of data integration APIs webhooks JSON MCP and how data moves between systems enough to judge whats feasible and work with IT and vendors on it.
• Strong analytical thinking and attention to detail able to interpret operational data and turn it into actionable improvements.
• Hands-on ability to implement changes yourself in a no-code bot platform (bot flows prompt engineering configuration).
• Able to document and visualise how systems work for both technical and executive audiences.
• A proactive ownership mindset able to set direction and contribute actively not only deliver assigned tasks.
• Good communication skills able to present findings and proposals clearly adapting the level of detail and technical depth to your audience and to work effectively with vendors and internal teams.
• Hungarian native speaker (primary working language in Hungary).
• English very good command; essential for day-to-day work with the Czech HQ team.

What will you be responsible for

Hungarian voicebot (local focus)

• Shape the voicebot for the Hungarian market: design conversation scenarios that smoothly match Hungarian logistics processes and refine existing ones.
• Analyse the bots performance and outputs prepare clear structured reports and pinpoint where it can be improved.
• Identify which additional data from Packetas internal systems would make the bot smarter enabling it to resolve more customer queries and improve the customer experience.
• Propose new features enhancements and optimisations based on data and operational experience and once aligned with the team and approved by management implement them yourself in the no-code bot platform (bot flows prompts configurations integrations).
• Tune the bot to the current needs and load of the call centre raising automation and deflection rates without compromising customer satisfaction.

Group Customer Care AI (HQ focus)

• Contribute hands-on to group-wide conversational AI initiatives across the Packeta holding (voicebots chatbots and related automation) with direct impact back on the Hungarian market.
• Follow trends in conversational AI for customer service and help bring them into our roadmap and bots.

Collaboration documentation and reporting

• Document how the bots work and visualise their conversation and data flows so that stakeholders including top management can quickly grasp them supporting well-informed discussion and decisions at the right level of detail.
• Work closely with internal teams (Customer Care operations product IT/data) and external vendors to deliver and run AI solutions smoothly.
• Take part in regular planning reporting and review with the HQ team.

What can you look forward to

• Competitive compensation: base salary performance-based bonus.
• Cafeteria: annual gross amount of HUF 460800.
• Private healthcare service.
• Extra day off on your birthday.
• Company phone and laptop.
• AYCM sport membership opportunity.
• Additional benefits (employee referral program school support loyalty awards company events).
• Employee discounts (parcel sending partner offers).

Location

• 1097 Budapest Könyves Kálmán körút 12-14. (Lurdy) with occasional travel to Prague HQ

Our Values

• Impress the Customer The customer always comes first.
• Get Things Done We act quickly efficiently and with results.
• Be Radically Honest We communicate openly fairly and transparently.