About Home Office
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. Customer Services Group brings together Asylum & Human Rights, Visas and Citizenship (V&C) , His Majesty’s Passport Office (HMPO) , and the General Register Office (GRO) We take a customer-led approach to delivering services, whilst always maintaining robust security controls. We are a team of over 14,000 and work with over 13 million customers annually. The position is for an AO Customer Service Officer, working in a Contact Centre based in the Resolution Centre. They are responsible for handling multiple calls, emails, and webchat queries in relation to the EU Settlement Scheme, eVisas and electronic travel authorisation (ETA). Customer Service Officers will support general customers of varying nationalities requiring advice on how to apply, application updates, digital status enquiries and questions around rights to work and rent. The available shift pattern is Monday to Friday 08:45 – 17:09 (37 hours with a one-hour lunch). The roles are Liverpool based and a minimum 60% weekly office attendance is required which is scheduled on rotation.
1 Job openings in Home Office
As a Customer Service Officer you will be given full comprehensive training. Once fully trained you will be empowered to resolve all customer enquiries efficiently and professionally.Please note that 100 office attendance is required during the training and consolidation period.Your r More...
