IT Support Engineer
Job Location:
Georgetown - Guyana
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Experience with Microsoft desktop operating system and Windows application deployment configuration and management.
- Windows Client Administration.
- Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
- Maintain installed PCs networks telephone systems and peripherals with routine maintenance.
- Identify log and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to technical teams for consideration and implementation.
- Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
- Where required administer and resolve issues with associated end-user workstation network software products.
- Receive and respond to incoming calls messages and/or work orders regarding desktop problems.
- Basic experience in supporting networks devices and servers in business environment.
- Ensure that work is carried out within agreed service levels.
- Explain anddocumenttechnicalissuesinaclearwaytotechnicalteamsbusinessstakeholders.
- Have proven track record of working with technologies from Microsoft Intune (Autopilot) SCCM VMWare Horizon Intune etc.
- Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
- If necessary liaise with third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
- Hands on Experience End to End Desktop/Laptop life cycle management.
- Experience and desire to work in a Global delivery environment.
- Communication and Analytical skills.
- Provide technical support to clients on-site resolving hardware software and network issues.
- Install configure and maintain computer systems and related equipment.
- Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
- Train and educate clients on how to use new technologies and software.
- Document technical issues and solutions for future reference.
- Maintain a positive and professional attitude while interacting with clients.
- Stay up to date with the latest technology trends and advancements
- Microsoft Client OS (Win 10 11)
- Microsoft Intune & Autopilot
- Active Directory & its services DHCP DNS
- Print and File share services
- Hardware Break-fix
- Patch Management
- Bachelors degree in Computer Science Information Technology or a related field (may not be required in all cases).
- Minimum 3 years of experience up to 5 years of experience in technical support preferably in an onsite environment.
- Strong understanding of computer hardware software and networking concepts.
- Excellent communication and interpersonal skills to build rapport with clients.
- Ability to work independently and solve problems effectively.
- Excellent time management and organizational skills.
- Valid drivers license and willingness to travel to client sites (preferred).
- Experience with specific industry-related technologies.
- Certifications in relevant technical fields (CompTIA A Network etc.).
- Bilingual or multilingual skills (country specific local language skills-preferred)
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Qualifications and ExperienceDegree or equivalent qualification in Information Technology Computer Science Engineering or a related least three years of relevant application infrastructure network or field-support experience with Windows Linux servers networks and IT service-management supporting eGates kiosks or biometric equipment is Microsoft Linux Cisco CompTIA or relevant OEM certification is desirable.
