Client Insights Specialist
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Job Summary
Job Summary
This Client Insights Specialist serves as the primary liaison between IQVIA and a portfolio of clients helping them maximize the value of IQVIAs data insights and analytics solutions. This role combines client relationship management data interpretation business consulting and insight delivery to support clients strategic and commercial objectives.
The ideal candidate has experience in client-facing analytics market research consumer insights syndicated data or marketing effectiveness environments and is passionate about translating complex data into actionable business recommendations. This individual will build strong client partnerships drive client satisfaction and help identify opportunities to expand the use of IQVIA solutions.
Essential Functions
Ensures fulfillment of contract specifications and responds to client requests to drive client satisfaction.
Serves as the primary day-to-day contact building and maintaining effective business relationships with clients.
Partners with clients to maximize the value of IQVIA products and services by expanding usage of deliverables and identifying growth opportunities.
Monitors performance against service agreements and ensures client expectations and obligations are met.
Researches analyzes and responds to complex client inquiries providing data-driven insights and recommendations.
Conducts product service and process training for clients and internal stakeholders.
Leads client service meetings and collaborates with account teams to identify business issues and recommend solutions.
Performs analyses and delivers actionable insights derived from IQVIA data products and services.
Collaborates cross-functionally to support client success and may represent IQVIA on external client initiatives.
Required Qualifications
Bachelors degree in Marketing Business Economics Statistics Market Research Communications or a related field.
35 years of experience in client service insights analytics account management market research consumer insights or syndicated data environments.
Intermediate to advanced English
Knowledge of the pharmaceutical market in Central America
Experience managing client relationships and delivering client-facing presentations.
Strong analytical skills with the ability to interpret data and develop actionable business recommendations.
Excellent communication presentation and storytelling abilities.
Ability to manage multiple clients and competing priorities in a fast-paced environment.
Strong proficiency in PowerPoint and Excel.
Preferred Qualifications
Experience at Nielsen Circana (IRI/NPD) Kantar Ipsos GfK Numerator Mintel YouGov or similar organizations.
Experience supporting CPG retail healthcare pharmaceutical consumer goods media or marketing clients.
Knowledge of syndicated data market measurement consumer insights pricing analysis shopper insights or brand performance metrics.
Experience presenting insights to senior business stakeholders.
Exposure to customer success account growth or consultative selling environments.
Familiarity with data visualization and reporting platforms such as Power BI Tableau or similar tools
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.
Required Experience:
IC
About Company
IQVIA is the Human Data Science Company™. We are inspired by the industry we serve and provide solutions that enable life sciences companies to innovate with confidence, maximize opportunities and ultimately drive human health outcomes forward. Our approach is Human Data Science – a d ... View more
