Technical Support Assistant

Your Role in the Story 

The Technical Support Assistant at LUURA supports the daily operation maintenance and readiness of the hotels technical systems equipment facilities and back-of-house technical areas helping ensure a safe reliable and efficient environment for guests colleagues and hotel operations. 

Working under the direction of the Cluster Chief Engineer and in close collaboration with the Engineering team and all hotel departments the role provides prompt technical assistance basic troubleshooting routine checks and support for preventive and corrective maintenance activities across the property and all F&B areas. 

This is a hands-on technical support role that requires responsiveness practical technical awareness organization attention to safety clear communication confidentiality and flexibility during daily operations pre-opening activities events and busy service periods. 

Key Responsibilities 

• Provide daily technical support to all hotel departments responding promptly and professionally to operational requests as per direction of the Chief Engineering. 
• Troubleshoot and resolve basic technical issues related to hotel systems equipment facilities and operational areas. 
• Perform routine checks inspections and basic maintenance of technical installations equipment and assigned areas. 
• Support the Engineering team with preventive and corrective maintenance tasks following instructions priorities and safety requirements as per daily requirements. 
• Assist with the setup operation testing and troubleshooting of technical equipment required for daily operations events meetings and special activities. 
• Coordinate with external technicians contractors and suppliers when specialized support is required under the guidance of the Cluster Chief Engineer and Shift Engineer. 
• Ensure all technical issues are properly reported tracked followed up and handed over until completion. 
• Maintain accurate records of daily tasks incidents faults repairs completed work equipment checks and pending actions when required. 
• Support hotel & all its F&B areas during events meetings and special activities requiring technical assistance as per the guidance of the engineering team. 
• Follow all safety procedures operational standards LUURA policies and local regulations during all technical activities. 
• Assist in maintaining technical areas tools spare parts materials and equipment in a clean organized safe and good working condition. 
• Remain flexible to support additional operational requests from the Cluster Chief Engineer and the Cluster General Manager. 

Qualifications :

Who Were Looking For

• Technical qualification or vocational diploma in Engineering Electrical Mechanical Building Maintenance or a related technical field.
• 13 years of relevant experience in technical support maintenance engineering facilities or a similar operational role preferably within a hotel or hospitality environment.
• Previous hotel or pre-opening experience will be considered an advantage.
• Basic knowledge of electrical mechanical plumbing HVAC building systems and general maintenance procedures.
• Ability to identify troubleshoot and resolve basic technical and operational issues efficiently.
• Good understanding of preventive maintenance safety standards and proper use of technical tools and equipment.
• Strong problem-solving skills attention to detail and a practical proactive approach.
• Ability to work independently when required while also cooperating effectively as part of the Engineering team.
• Physically capable of performing general technical and maintenance duties safely including lifting climbing and working in operational areas when required.
• Good communication skills and ability to report technical issues completed tasks and pending actions clearly to supervisors.
• Flexible reliable and willing to work shifts weekends public holidays or additional hours according to operational needs.
• Good command of English; knowledge of Greek or additional languages will be considered an advantage.
• Eligible to work in an EU country.

Additional Information :

Perks Youll Love

• Team rates at LUURA Ennismore & Accor properties worldwide.
• Discounts at our restaurants bars and cafes.
• Access to art cultural events & live music nights.
• Recognition that matters from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In

Bring your energy your ideas and your true self and lets create something unforgettable together.

Apply now and start your journey with LUURA.

Remote Work :

No

Employment Type :

Full-time