Swedish Speaking Customer Support Expert – Device Protection & Claims

Swedish Speaking Customer Support Expert Device Protection & Claims

Are you fluent in Swedish tech-minded and looking to start an international customer support career We are partnering with a leading global customer experience provider to recruit Swedish-Speaking Customer Support Experts for a major worldwide device protection and warranty this role based in Greece you will assist Swedish customers with protection plans claims damaged or defective devices and warranty inquiries providing clear solutions and reassuring support.

This position is ideal for candidates looking for a new adventure in Greece backed by an all-inclusive relocation package paid training and clear pathways for career growth.

• Language Proficiency: Swedish at C1 level or higher with a solid working knowledge of English for internal systems and training.

• Core Competencies: Empathetic verbal and written communication strong active listening and a patient customer-focused approach.

• Technical Skills: Comfortable with digital platforms consumer electronics and basic hardware troubleshooting.

• Work Style: Detail-oriented well-organized and able to follow standard operating procedures in a fast-paced environment.

• Experience & Location: Previous experience in customer support claims tech assistance or warranty services is a plus but motivated entry-level candidates are welcome; must be based in Greece or willing to relocate.

• Provide front-line customer service in Swedish via phone email and digital messaging for device protection and warranty services.

• Guide customers through the end-to-end claims process clearly explaining coverage eligibility and service options.

• Perform basic initial device troubleshooting to diagnose issues before submitting a formal repair or replacement claim.

• De-escalate complaints professionally and coordinate with specialized teams on complex edge cases.

• Maintain accurate case notes and documentation in internal software platforms while meeting quality and efficiency standards.

• Contract & Employer: Full-time permanent contract with an internationally recognized Great Place to Work-Certified employer in Greece.

• Full Relocation Support:

  • Flight tickets to Greece booked and paid by the company.

  • Free hotel accommodation upon arrival.

  • Dedicated cost-free assistance with long-term housing search and local registrations.

• Health & Benefits: Comprehensive healthcare package numerous local and retail discounts and free online Greek language lessons.

• Training & Workplace: Fully paid onboarding led by certified instructors ongoing coaching and access to state-of-the-art office facilities with social and relaxation areas.

If you are ready to relocate to Greece and build your customer service career submit your CV in English or Swedish to apply.