Swedish-Speaking Customer Support Advisor – Financial Services |

Start: 9/11

In this role you will provide customer support to Swedish-speaking users through phone email and live chat assisting with payment enquiries financing options billing issues refunds and account management.

This is an excellent opportunity for candidates with strong communication skills a customer-focused mindset and an interest in financial technology who are looking to develop their careers in a dynamic international environment.

• Provide professional customer support to Dutch-speaking users through inbound calls live chat and email
• Assist customers with enquiries related to payments financing options and financial services
• Guide users through online checkout procedures and available payment methods
• Explain financing agreements payment schedules and account-related information clearly and accurately
• Support customers experiencing billing issues payment difficulties or account verification problems
• Handle refund requests payment disputes and chargeback-related enquiries
• Identify customer needs and provide accurate efficient and personalised solutions
• Troubleshoot common technical and account-related issues
• Manage complaints and challenging situations professionally and empathetically
• Identify complex cases and escalate them to the appropriate support teams
• Document customer interactions accurately and maintain up-to-date records in internal systems
• Follow established security compliance and data protection procedures
• Contribute to customer satisfaction and the achievement of individual and team performance objectives

• Swedish proficiency at C1 level or higher with excellent written and spoken communication skills
• English proficiency at C1 level or higher
• Minimum high school diploma or equivalent qualification
• Excellent communication skills and a customer-oriented approach
• Strong problem-solving abilities and attention to detail
• Interest in financial services digital payments and financial technology
• Ability to handle customer complaints and sensitive financial enquiries professionally
• Comfortable using computers digital platforms and customer support tools
• Ability to communicate clearly through telephone email and live chat
• Positive proactive and adaptable attitude
• Ability to work independently and collaborate effectively within a team
• Previous experience in customer service technical support contact centres or financial services will be considered an advantage but is not mandatory
• Availability to work rotating shifts from Monday to Sunday between 09:00 and 19:00
• Willingness to work on-site in Athens
• Greek tax identification number (AFM) and social security number (AMKA) required for candidates joining the project

• On-site position in Athens Greece
• Full-time employment 40 hours per week
• Rotating shifts from Monday to Sunday between 09:00 and 19:00
• Initial training scheduled from Monday to Friday between 09:00 and 18:00
• Standard employment contract with a six-month probation period
• Additional language allowance for Dutch-speaking employees
• Performance-based bonus opportunities after three months of employment
• Welcome bonus after three months of employment
• Additional retention bonus after six months of employment
• Meal allowance for each working day through a prepaid benefits card
• Private health insurance from the first day of employment
• Annual leave entitlement in accordance with Greek employment legislation
• Christmas bonus equivalent to one monthly salary subject to applicable Greek employment rules
• Easter and summer bonuses each equivalent to half a monthly salary subject to applicable Greek employment rules
• Greek public holidays and applicable compensation for work performed on public holidays
• Relocation assistance for eligible candidates moving to Greece
• Travel arrangements and airport pickup support for eligible relocating candidates
• Four weeks of temporary accommodation provided upon relocation
• Assistance with obtaining the necessary Greek employment documentation
• Access to an online learning platform and professional development resources
• Opportunity to develop specialised knowledge in digital payments and financial services
• Multicultural professional and collaborative working environment