Swedish-Speaking Customer Service Agent

We are looking for Swedish-speaking Customer Service Agents to join a team supporting customers of a world-renowned airline.

As a Customer Service Agent you will be the first point of contact for high-value individual customers assisting with bookings flight information complaints special requests and other travel-related inquiries.

You will provide both presales and after-sales support using advanced booking and customer management systems. Full training will be provided on essential tools including Amadeus.

• Handle inbound calls and emails from individual customers
• Assist with bookings itineraries pricing flight rules and general travel inquiries
• Provide comprehensive presales and after-sales customer support
• Handle ticket changes refunds seat selections meal requests and flight information
• Assist customers during airport or flight disruptions and strikes
• Provide special assistance for situations such as health-related requirements or unaccompanied minors
• Handle customer complaints and find appropriate solutions
• Use booking and customer management systems efficiently
• Work with the Amadeus booking system following comprehensive training
• Maintain high standards of customer service and accuracy

• Native-level or C1 Swedish
• B2 English for training and use of internal systems
• High school diploma plus at least 6 months of customer care experience or a college degree
• Previous experience in airline travel or hospitality is a significant advantage
• Experience with booking systems such as Amadeus is a plus
• Strong written communication skills
• Good PC and MS Office skills
• Strong multitasking abilities
• Typing speed of at least 25 WPM with 100% accuracy

• MondayFriday schedule with no weekend shifts
• Comprehensive training and onboarding
• 10-day nesting period
• Upskill training on refunds after approximately 40 days in production
• Training on advanced booking systems and procedures
• Opportunity to discuss work-from-home options after a period of strong performance subject to business conditions
• Potential career development toward email support and Tier 2 roles
• Opportunity to develop expertise in airline reservations and customer service
• Top performers may receive 2 free flight tickets annually

The role operates in a dynamic airline environment with increased activity during holiday and seasonal peak periods.

Interested in this opportunity

You can book a meeting or call with me directly here: