Swedish-speaking Customer Care Specialist

Swedish-speaking Customer Care Specialist Athens Greece

A damaged device a repair request or a question about warranty coverage customers need someone who listens explains and follows through.

Cross Border Talents is looking for a Swedish-speaking customer care professional to assist with device protection services insurance claims and repair or replacement enquiries.

• Handle customer questions by phone and chat.
• Register new claims and follow up on existing cases.
• Explain warranty terms coverage and claim decisions.
• Coordinate repair and replacement requests.
• Manage complaints with empathy and professionalism.
• Keep accurate records and follow data protection requirements.

• Native-level Swedish or C1 proficiency.
• Excellent communication listening and problem-solving skills.
• A customer-focused mindset and strong attention to detail.
• Confident computer skills and the ability to use multiple systems.
• Typing speed of at least 25 words per minute with 85% accuracy.
• High school diploma or equivalent.

• Location: Athens Greece
• Work model: On-site
• Contract: 8 months
• Schedule: Rotating shifts between 10:00 and 23:00 Monday to Friday with occasional weekends
• Training: Two weeks of induction followed by two weeks of practical on-the-job training
• Relocation: Not provided

If youre fluent in Swedish enjoy solving problems and believe great service starts with empathy wed love to hear from you!