Spanish-speaking Agent – Athens, Greece

Join our team as a Customer Service Agent for a leading multinational technology company specializing in innovative household this remote role you will be the first point of contact for customers handling inbound calls related to sales after-sales product inquiries and delivery issues. This position blends customer service with technical support and sales aspects requiring you to provide expert assistance and resolve a variety of customer concerns using a suite of internet-based applications and a virtual desktop environment. You will play a crucial role in ensuring customer satisfaction and maintaining the premium brand experience.

Key Responsibilities

• Handle inbound customer calls providing exceptional service for sales after-sales product inquiries and delivery-related questions.
• Perform technical troubleshooting for household appliances utilizing video diagnostic tools (e.g. TechSee) to guide customers through solutions.
• Address after-sales and order-related inquiries including missing parcels warranty claims refunds replacements and stock availability.
• Offer product recommendations and support customers with their purchase decisions.
• Accurately log all call details and resolutions in English within the CRM system (Salesforce).
• Escalate complex issues to the appropriate internal teams when necessary ensuring timely resolution for the customer.

What Were Looking For

• Fluent/native-level Spanish (C1 proficiency) to effectively communicate with customers.
• Proven experience in a customer service or support role demonstrating strong problem solving skills.
• Relatively advanced PC knowledge comfortable navigating multiple browser tabs applications and a virtual desktop interface (VDI).
• A strong affinity for technology and an eagerness to learn about innovative household appliances.

• Excellent communication and interpersonal skills with a customer-centric approach.

Whats on Offer

• Base salary on 14th month Performance bonus
• Full relocation support including flight accommodation & administrative procedures support
• Comprehensive training (11 days) and a 2-week nesting period with an experienced agent will be provided to ensure your success.

Kickstart your sales career with a dynamic international team. Apply now!