Solution Implementation Specialist

G4S Telematix is a leader in telematics solutions delivering innovative services in GPS tracking fleet management and security for the Logistics Automotive and People sectors. We are seeking a proactive and technically savvy Solution Implementation Specialist to join our dynamic team. This pivotal role combines pre-sales engineering expertise with hands-on solution implementation and post-delivery support ensuring our clients achieve maximum value from our advanced telematics solutions.

Key Responsibilities:

Pre-Sales Engineering

• Provide expert technical pre-sales support for B2B accounts acting as a technical liaison during the sales cycle

• Lead the design setup and monitoring of pilot projects and Proofs of Concept (PoCs) gathering insights and showcasing solution capabilities

Solution Implementation & Delivery

• Manage the end-to-end implementation lifecycle for new clients from requirements gathering to successful deployment

• Configure and optimize our G4S Mobility platform according to the customers requirements

• Design and implement customized alarms reports and dashboards to meet specific client operational needs

• Provide comprehensive initial training sessions for clients ensuring seamless adoption and user proficiency

• Perform quality control checks post-installation especially for large-scale deployments

Customer Support & Optimization

• Serve as a primary L2 technical support contact via Zoho HelpDesk effectively resolving complex customer issues and complaints

• Collaborate with sales and engineering teams to escalate issues and contribute to continuous product improvement based on customer feedback

Qualifications:

• Bachelors degree in Engineering or a related field is preferred

• Proven experience (5 years) in a technical implementation pre-sales engineering solution architecture or similar role preferably within the telematics IoT SaaS or automotive technology sectors

• Exceptional problem-solving skills with a keen analytical mind and attention to detail

• Excellent verbal and written communication skills in Greek and English language with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences

• Demonstrated ability to manage multiple projects prioritize tasks effectively and work under pressure

• Customer-centric approach with a strong commitment to delivering high-quality service and fostering client success

What We Offer:

• A dynamic innovative and supportive work environment

• Significant opportunities for professional growth and continuous development

• The chance to work on exciting cutting-edge projects with diverse clients across critical industries

• Competitive salary and benefits package

G4S is an equal opportunity employer and values diversity in the workplace.