Slovenian Speaking Customer Experience Specialist Remote in Greece

Location: 100% Remote (Must be resident in or relocating to Greece)

Channel Focus: Omnichannel (Calls Live Chat & Email)

We are seeking a articulate and professional Slovenian-speaking Customer Experience Specialist to represent an industry-leading multinational tobacco and alternative nicotine product this 100% remote role you will support Slovenian consumer inquiries regarding classic products heat-not-burn devices electronic vaporizers and digital brand loyalty platforms. Work from the comfort of your home anywhere in Greece while developing your corporate career with an established global corporate giant.

• Consumer Support: Handle incoming inquiries via phone live chat and email from adult consumers in Slovenia providing precise product information and issue resolution.
• Device Troubleshooting: Guide users through technical setup battery maintenance firmware updates and cleaning protocols for reduced-risk heating devices and e-vapor platforms.
• Order & Warranty Management: Assist with e-commerce orders subscription plans replacement dispatches device registrations and warranty claims under official brand guidelines.
• Compliance & Verification: Rigorously adhere to international legal and age-verification standards ensuring all interactions fully comply with strict industry regulations.
• Case Logging: Accurate entry of consumer feedback technical trends and warranty requests into the corporate CRM system.

• Language: Native or C2-level Slovenian and professional proficiency in English (B2/C1).
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Age Requirement: Must be at least 18 years of age to work on regulated consumer products.
• Home Office Setup: A quiet work space with high-speed stable internet access (full computer kit headset and dual monitors provided and shipped directly to your home).
• Communication: Refined phone etiquette excellent written grammar in Slovenian and a diplomatic customer-oriented approach.

• Full Relocation Package: Paid flight to Greece plus 2 full weeks of hotel accommodation (or housing assistance) to facilitate a seamless transition into your remote setup.
• 100% Remote Flexibility: Enjoy working from any location in Greecewhether in Athens Thessaloniki or an island townwith zero commute.
• Financial Package: Competitive base salary paid 14 times per year (including Christmas Easter and summer holiday allowances) plus performance incentives.
• Corporate Development: Paid virtual onboarding and product training private health insurance from day one and clear pathways to shift management quality management or training roles.
• Lifestyle Perks: Enjoy a low cost of living fantastic weather and free online Greek language classes to enrich your Mediterranean living experience.

Combine global industry experience with the unmatched freedom of remote living in Greece. Submit your application today to start your career journey with us.