Senior Application Support Engineer

Join Ballys Intralot as a Senior Application Support Engineer!

Your Role:
As a Senior Application Support Engineer you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues contribute to system optimizations and mentor junior team members. Your responsibilities include:

• Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.

• Performing root cause analysis (RCA) to identify and mitigate recurring issues.

• Enhancing and optimizing existing monitoring and alerting systems (Nagios Grafana NewRelic).

• Collaborating with cross-functional teams (Development DevOps and QA) to improve system stability.

• Reproducing incidents in test environments and validating fixes before deployment.

• Owning problem tracking and resolution ensuring continuous service improvement.

• Providing guidance and technical support to junior team members.

To excel in this role you should:

• Hold a degree in Computer Science Software Engineering or a related field.

• Have 4 years of experience in Application Support System Administration SW-QA or DevOps.

• Possess strong system administration skills in Linux (Windows experience is a plus).

• Be proficient in MySQL and familiar with Oracle or MongoDB.

• Have experience with monitoring tools such as Nagios Grafana or NewRelic.

• Be comfortable with automation and scripting (e.g. Bash Python) for troubleshooting and optimization.

• Communicate effectively in both Greek and English.

Be a team player who values collaboration and knowledge sharing

This role may require shift work and occasional international travel due to our global clientele.

Why Join Us:

A competitive compensation package combined with additional benefits.

Hybrid working model.

Private Insurance for you and your family.

Modern facilities parking inside enticing restaurant and corporate bus.

An extensive training program upon induction and throughout employment.

Exceptional opportunities to learn and develop in a multinational environment.

Prospects for professional growth both locally and globally.

Our Hiring Journey

Step 1 Intro chat with HR & your future team

Step 2 A short assessment task (just enough to get a feel for the role)

Step 3 Final conversation to wrap things up

Usually wrapped up within 2-3 weeks

Friendly clear and respectful just how we like our process.

About Us

Ballys Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens aiming to drive strategic growth and global competitiveness across the globe. Combining Ballys proven digital B2C expertise with INTRALOTs longstanding leadership in regulated lottery gaming Ballys Intralot forms a uniquely positioned independent global champion across online gaming lottery iLottery and sports betting.

At Ballys Intralot our culture is guided by a shared set of values that shape the way we collaborate innovate and deliver for our partners and communities.

• We Win as One working collaboratively across teams functions and geographies to achieve common goals. We believe that success is built through trust respect and the collective strength of our people.

• We are Powered by Curiosity continuously seeking new ideas insights and perspectives. By encouraging learning and innovation we challenge the status quo and strive to develop smarter more effective solutions.

• We bring Fun with Purpose combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers partners and society.

• We Embrace the Possibility staying open to change and new opportunities. Through adaptability and forward thinking we explore new paths for growth and innovation in an evolving industry.

• Above all we Guard the Game upholding the highest standards of integrity fairness security and responsible gaming. We are committed to protecting our players partners and the trust placed in our brand.

Equal Opportunity Employer:

We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race color religion gender sexual orientation national origin age marital status medical condition disability or any other protected status. Our premises in Paiania Attica are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!