Retention Agent (English)

David Kennedy Recruitment is working with an award-winning multi-licensed broker who offers online CFD trading on FX crypto oil metals shares and indices and seeking to onboard English speaking Retention Agent to join their team in Athens.

Position: Retention Agent

Location: Athens Greece

Work model: on site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage and retain a portfolio of UK-based clients

• Build strong long-term relationships with clients via phone and email

• Drive deposits re-deposits and trading activity

• dentify opportunities to upsell and cross-sell products and services

• Provide market insights and platform guidance to clients

• Ensure full compliance with regulatory requirements (FCA / ESMA)

• Meet and exceed KPIs and revenue targets

• Maintain accurate records using CRM systems

• Collaborate with internal teams including compliance and support.

REQUIREMENTS:

• Native / fluent in English with good communication skills

• Proven experience as a Retention Agent in a regulated Forex/CFD company

• Strong experience working with UK clients

• Excellent closing negotiation and objection-handling skills

• Solid understanding of financial markets and trading platforms

• Ability to work under strict regulatory frameworks

• Target-driven with a consistent track record of performance

• Strong communication and relationship-building skills

• Must be currently based in Athens Greece.

BENEFITS:

• Excellent remuneration package based on experience skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Opportunity to work in a fast-paced financial trading environment

• Exposure to advanced trading infrastructure and systems

• Supportive and dynamic work environment for professional growth

• A dynamic and fast-paced work environment focused on innovation and efficiency.