Portuguese-speaking Customer & Technical Support

About the Role: We are looking for Portuguese-speaking Customer & Technical Support Specialists to join digital services teams based in Athens Greece (with remote options available for selected teams). You will act as the primary point of contact for users of leading international cloud services online platforms fin-tech and consumer technologies.

Core Responsibilities:

• Handle omnichannel support (phone chat email and social media) for Portuguese-speaking users.
• Troubleshoot and resolve technical issues with apps devices accounts payments and subscriptions.
• Process inquiries according to documented procedures and escalate complex cases to specialized teams.
• Accurately log all interactions and track details within CRM systems while maintaining high quality and satisfaction standards.

Requirements & Qualifications:

• Languages: Native or C1 proficiency in Portuguese; B2/C1 proficiency in English (required for training tools and documentation).
• Technical Skills: Strong computer literacy ability to navigate multiple tools concurrently and a minimum typing speed of 25 WPM.
• Experience: Previous customer support experience is a strong advantage (mandatory for select tech/cloud projects).
• Soft Skills: Excellent multitasking abilities calm under pressure and a customer-centric mindset.

Working Conditions & Compensation:

• Work Model: Monday to Friday (fixed day or rotating shifts; occasional weekend shifts for select teams).
• Base Salary:Structured salary progression up to 1150).
• Bonuses & Perks: Monthly performance bonus (up to 300 / 20%) transport/food allowances for on-site roles milestone bonuses on select teams and full relocation support.