Portuguese-Speaking Customer Support Agent – Athens

Join an international customer support team in Athens Greece providing assistance to customers and ensuring a positive experience across every interaction.

As a Portuguese-speaking Customer Support Agent you will handle inbound calls and emails assist with customer service and basic technical issues and support customer retention.

The role also offers opportunities to develop your technical and customer service skills through cross-training and progression into premium service support.

• Answer inbound calls and emails providing frontline customer support
• Handle a variety of customer service and basic technical inquiries
• Perform basic technical troubleshooting using remote session tools
• Assist customers with purchases downloads installations and product activations
• Support customers with automatic subscription renewal inquiries
• Proactively identify customer retention opportunities
• Identify and pursue cross-selling and upselling opportunities
• Manage approximately 25 customer contacts per day
• Navigate multiple tools and applications efficiently
• Maintain accurate and professional communication throughout customer interactions
• Participate in continuous learning and cross-training for premium technical support
• Develop expertise in areas such as virus removal and computer optimization as performance and tenure allow

• Native-level or C1 Portuguese
• B2 English for training and CRM systems
• At least 1 year of experience in customer care or technical support
• Technology-sector experience is preferred
• Excellent verbal communication skills
• Strong written communication skills for email support and documentation
• Advanced PC knowledge
• Familiarity with Windows macOS iOS and Android
• Basic understanding of firewalls antivirus products and general security concepts
• Comfortable using various internet-based applications
• Typing speed of at least 25 WPM with 85% accuracy
• Strong problem-solving and customer service skills

This role offers opportunities to expand your technical expertise through continuous training and cross-skilling.

Based on performance and tenure you may have the opportunity to progress into premium service support working with more advanced technical cases such as virus removal and computer optimization.

If you would like to learn more about the opportunity book a meeting or call with me directly: