Portuguese-Speaking Content Moderator & Customer Support Agent – Athens

Athens Greece

Work Model: On-site
Languages: Portuguese & English
Schedule: Monday to Friday with occasional weekend shifts
Working Hours: 09:0017:00

Join a global team dedicated to creating a safe and positive online environment for millions of users.

As an Agent you will play an important role in maintaining community standards and ensuring content integrity across a leading social media platform. The position combines content moderation policy enforcement user support and investigation of reported issues.

You will also have opportunities to develop new skills work across different workflows and progress within the organization.

• Review and moderate user-generated content including ads posts videos and comments.
• Ensure content complies with established platform policies and community standards.
• Provide customer support via chat email and outbound calls.
• Assist users with account-related and payment issues.
• Investigate reports involving abuse harassment and other policy violations.
• Evaluate content and user interactions for potentially inappropriate or prohibited material.
• Identify and escalate new situations that may not be covered by existing policies.
• Contribute to policy improvements and updates.
• Apply cultural awareness and critical thinking when making content decisions.
• Help maintain a safe inclusive and respectful online environment.

• Native-level or C1 proficiency in Portuguese.
• B2C1 level of English depending on the workflow.
• 13 years of experience in BPO customer support or technical support.
• Experience in gaming is a plus for specific workflows.
• Strong decision-making and problem-solving skills.
• Excellent written communication.
• Strong critical-thinking abilities.
• High cultural awareness of the target markets social and political environment.
• Ability to multitask and adapt to changing workflows and priorities.
• Typing speed of at least 30 words per minute with 85% accuracy.
• Familiarity with online community standards user idioms and pop culture.

• Comprehensive well-being support including 24/7 access to counselors.
• Dedicated well-being activities and support.
• Food allowance through a Ticket Restaurant card based on monthly attendance.
• Cross-skilling opportunities across different workflows.
• Potential career progression toward Senior Agent positions.
• Professional development within an international environment.

This role may involve exposure to sensitive or potentially disturbing online content. Comprehensive well-being resources are available to support employees in handling the nature of the work.

If you would like to learn more about the position or discuss whether it matches your profile book a meeting or call with me: