Portuguese-speaking Agent

We are looking for a Portuguese-speaking Customer Agent to join an international customer service team. You will be the first point of contact for business customers providing support through calls chats and emails.

You will assist customers with account-related inquiries payment transfers card services and POS device support while ensuring a high level of customer satisfaction.

• Native-level or C1 proficiency in Portuguese
• C1 proficiency in English
• Previous customer service experience is a plus
• Strong verbal and written communication skills
• Ability to adapt quickly to changing processes
• Comfortable working with multiple tools and communication channels
• Strong problem-solving and customer-focused approach

• Handle inbound calls chats and emails from business customers
• Assist with account verification and access-related issues
• Support customers with payment transfers and card-related inquiries
• Troubleshoot basic POS device issues
• Use multiple tools and systems to provide efficient customer support
• Escalate complex issues to the appropriate teams
• Follow up on customer cases until resolution
• Maintain high Customer Satisfaction (CSAT) and Quality Assurance (QA) standards

Ready for your next career opportunity Apply now!