Portuguese Customer Expert Athens, Greece

Position: Portuguese Customer Expert
Work model: Onsite
Location: Athens Greece
Employment type: Full-time

• Provide customer support via phone email and chat channels
  
• Handle customer inquiries related to products and services in a professional manner
  
• Investigate customer concerns and identify the root cause of issues
  
• Resolve complaints efficiently and ensure timely follow-up until resolution
  
• Research customer cases using internal tools and resources
  
• Maintain accurate customer records and update CRM systems accordingly
  
• Escalate complex issues when necessary to ensure customer satisfaction
  
• Deliver a high standard of customer service across all interactions
  
• Contribute to a positive collaborative and team-oriented work environment.
  

• Fluent or native-level in Portuguese
  
• Good English communication skills
  
• Strong verbal and written communication abilities
  
• Excellent active listening and problem-solving skills
  
• Comfortable using computers and basic technology tools
  
• Customer-focused mindset with a positive and professional attitude
  
• Ability to work independently in a remote environment
  
• Previous customer support troubleshooting or customer service experience
  
• Experience working in contact centre BPO retail hospitality or support environments
  
• Experience using CRM systems or customer service tools
  

• Competitive monthly salary package
  
• 2 additional salaries per year
  
• Complete relocation support to Greece when required
  
• Flight ticket paid and booked by the company
  
• Airport pickup
  
• Temporary hotel accommodation upon arrival
  
• Support with accommodation search process
  
• Private healthcare benefits
  
• Additional employee discounts and perks
  
• Full training provided by certified instructors
  
• Professional development and career growth opportunities
  
• Participation in company events and CSR initiatives
  
• Free online Greek language courses.