Multilingual Customer Support Representative

Location: Greece / Athens
Working model: Remote hybrid or on-site depending on the project
Employment: Full-time

Are you fluent in one of our European market languages and interested in developing your career in an international customer support environment

We are currently recruiting Multilingual Customer Support Representatives for several international digital and technology projects based in Greece.

We currently have opportunities for speakers of:

• Dutch
• French
• German
• Italian
• Polish
• Portuguese
• Spanish

A good level of English is also required.

Depending on the project you may be responsible for:

• Supporting customers with product service account or platform-related questions
• Investigating customer issues and providing accurate solutions
• Assisting users with account access platform functionality and general enquiries
• Explaining policies processes and available features
• Escalating complex cases to the appropriate teams
• Delivering a professional and customer-focused experience
• Meeting quality productivity and customer satisfaction targets

• Fluency or native-level command of one of the required market languages
• Good command of English
• Strong communication and interpersonal skills
• Customer-focused and solution-oriented mindset
• Confidence using digital platforms and online tools
• Ability to work in an international and multicultural environment
• Flexibility regarding working schedules where required

Previous customer service experience is an advantage although training is provided for selected projects.

Working hours depend on the project you are matched with.

Current opportunities include both:

• Fixed daytime schedules such as 09:0017:00
• Rotating schedules within operating windows such as 06:0022:00

Some projects operate MondayFriday while others may include weekend shifts.

Your recruiter will discuss the exact schedule with you before submission to a specific project.

Different working models are currently available depending on the project:

• Work From Home within Greece
• Athens-based remote opportunities
• On-site opportunities in Athens

Remote eligibility and training arrangements vary between projects.

The exact package depends on the project and language.

Current opportunities may offer:

• Approximately gross per month
• 14 salaries per year
• Performance/productivity bonus
• Additional project-specific allowances
• Food allowance on selected projects
• Salary progression on selected projects

Relocation support is available for selected opportunities and may include:

• Flight support
• Temporary hotel accommodation
• Airport pickup
• Assistance with accommodation/real-estate agency costs

Exact relocation conditions will be confirmed based on the position you are matched with.

Instead of applying for only one specific project your profile can be considered for multiple customer support opportunities in Greece based on your:

• Language
• Experience
• Preferred working model
• Schedule availability
• Location

Apply with your CV and indicate which language you speak and your preferred working model.

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