Merchant Onboarding Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt we strive to provide the best possible experience for both our customers and merchant partners. We are looking for a Merchant Onboarding Associate to support the successful launch and growth of new merchants on the platform.
In this role you will be responsible for guiding merchants through their onboarding journey ensuring operational readiness and supporting them during their first days of live operations. You will work closely with merchants to help improve quality increase order performance and ensure they are set up for long-term success on the platform.

What youll be doing

• Managing the onboarding process for new merchants joining the platform
• Supporting merchants during their first days of operation to ensure a smooth launch experience
• Providing guidance on menu setup operational readiness and platform best practices
• Advising merchants on ways to improve quality customer experience and order volume
• Monitoring merchant performance and supporting them in achieving operational and business goals
• Supporting the launch of new areas and contributing to market expansion projects
• Acting as the main point of contact for onboarding-related questions and operational support
• Collaborating cross-functionally with Commercial Merchant Services Operations and Support teams
• Identifying opportunities to improve onboarding processes and merchant experience
• Ensuring merchants are fully equipped to succeed and grow on the platform

Our humble expectations

• Strong communication and stakeholder management skills
• Excellent organisational and multitasking abilities
• Solution-oriented mindset with strong attention to detail
• Ability to work independently and manage multiple priorities simultaneously
• Comfortable working in a fast-paced operational environment
• Experience in onboarding account management operations customer success or merchant support is considered a plus
• Familiarity with food delivery marketplaces or e-commerce environments is considered an advantage
• Fluent in Greek and English

What youll get by joining us

• The opportunity to directly impact merchant success and customer experience
• A dynamic and collaborative working environment
• Exposure to cross-functional projects and market launches
• Career growth opportunities within a global tech company
• The chance to contribute to the growth of one of the fastest-growing technology companies in the region

What we offer

• A Fun & Dynamic Work Environment Work with a supportive international team;
• Career Growth Opportunities to learn and develop within Wolt;
• Wolt Perks Discounts on Wolt orders & modern work equipment;
• Work-Life Balance Enjoy flexibility in your work routine.

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going! Once applied a member of our Talent Acquisition team will be contacting you shortly in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.