Italian Speaking Technical Support Advisor

We are recruiting Italian-speaking Technical Support Advisors for an innovative healthcare technology project based on-site in Athens Greece partnering with a leading global customer experience provider.
In this role you will provide critical support to Italian-speaking customers and healthcare users guiding them through the operation and configuration of advanced medical devices and health-tech applications. You will diagnose technical issues handle inquiries with empathy and precision and ensure high quality and compliance standards across every interaction.

• Deliver multi-channel customer and technical support in Italian via phone chat and email.
  
• Guide customers and patients through product operation device setups warranty claims and accessory specifications.
  
• Troubleshoot hardware software and connectivity issues guiding users systematically toward effective resolutions.
  
• Address technical inquiries service escalations and customer concerns with patience calm and high professionalism.
  
• Document customer interactions diagnostics and case histories accurately in validated CRM systems.
  
• Adhere strictly to industry quality protocols device compliance requirements and healthcare support standards.
  
• Escalate complex safety-critical or unresolved technical cases to specialized technical teams.
  
• Maintain a customer-first focus to ensure reliable empathetic service on every interaction.
  

• Native or C1-level fluency in Italian (written and spoken).
  
• Solid command of English (B2 level or higher) for internal communications and system use.
  
• High school diploma or equivalent secondary education.
  
• Strong diagnostic analytical and troubleshooting skills.
  
• Clear verbal and written communication with an empathetic customer service approach.
  
• Comfort navigating multiple software platforms ticketing systems and digital diagnostic tools.
  
• Prior experience in customer service helpdesk or healthcare support is an advantage but not required.
  
• Valid work authorization for Greece with local tax (AFM) and social security (AMKA) registration or eligibility to obtain them.
  

• Work Location & Contract: Permanent full-time employment contract (indefinite) working on-site at modern facilities in Athens Greece.
  
• Work Schedule: 40 hours per week on a rotational shift schedule (operating hours: Monday to Friday 08:3000:00; Saturday Sunday and Bank Holidays 24/7).
  
• Training Program: Comprehensive fully paid 6-week initial training program (Monday to Friday 09:0018:00).
• Variable Compensation: Performance-based bonus of up to 10% of gross salary after 3 months tied to KPI achievements and paid monthly.
  
• Daily Meal Allowance: 5 net per working day provided via an UpHellas card.
  
• Healthcare & Wellbeing: Private health insurance coverage provided