Italian-speaking Customer Support & Trust and Safety Agent, Athens, On-site

Join an international team supporting users of a globally recognized communication platform. This role combines customer support and Trust & Safety responsibilities helping ensure a secure and positive experience for users while addressing account-related and technical inquiries.

• Support users via chat email and phone regarding account and platform-related issues.
• Troubleshoot installation activation and functionality-related concerns.
• Review and moderate reported content according to platform policies.
• Handle phishing spam malware and other Trust & Safety cases.
• Work with extensive knowledge bases and multiple tools to investigate and resolve user issues.
• Manage sensitive content workflows while maintaining quality and compliance standards.

• Fluent Italian (C1/C2).
• Advanced English proficiency.
• Excellent written communication skills.
• Ability to make sound decisions in sensitive situations.
• Comfortable reviewing user-generated content and applying platform policies.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficient with digital tools and multitasking across multiple systems.

• Competitive compensation package.
• Performance-based incentives.
• Comprehensive training and nesting program.
• Private health insurance.
• Wellbeing and employee support initiatives.
• International and multicultural work environment.
• Career development opportunities.
• Supportive and collaborative team culture.

• Monday to Friday including occasional weekends.
• Rotating shifts.

Send your CV in English to

Subject: Italian-speaking Customer Support & Trust and Safety Agent Athens On-site