Italian-Speaking Customer Support Agent – Global Tech Brand

We are seeking a tech-savvy Italian-Speaking Customer Support Agent to join a remote team supporting a premium global technology this role you will act as the primary contact for customers handling inbound inquiries related to sales aftersales product guidance and deliveries while using advanced diagnostic tools to resolve technical issues.

• Location / Work Model: Remote (Operations hub based in Athens Greece)
• Contract Type: 8-Month Fixed-Term Contract (with opportunities for extension)
• Working Hours: Full-time rotating shifts between 09:00 and 21:00 Monday to Friday (with occasional weekend shifts)
• Gross Salary: 1045.72 gross/month
• Bonus Potential: Performance-based productivity bonus up to 150.00/month subject to target achievement
• Relocation: Full relocation support provided for eligible candidates

• Inbound Customer Support: Assist customers via phone with inquiries regarding sales aftersales services product specifications and delivery logistics.
• Technical Troubleshooting: Diagnose and troubleshoot product issues using modern video diagnostic software and remote tools to guide customers to a solution.
• Order & Warranty Management: Address tracking requests missing parcels warranty claims replacement processing and refunds.
• CRM & Documentation: Accurately record all customer interactions and technical notes in English within enterprise CRM software.
• Product Advice & Escalation: Provide tailored product recommendations to assist purchase decisions and escalate complex cases to specialized technical teams when required.

• Language Proficiency: Native-level or C1 fluency in Italian (written and spoken) combined with strong English communication skills for internal systems and documentation.
• Professional Experience: Previous experience in customer service or contact center environments is required.
• Technical Aptitude: Advanced PC knowledge including navigating virtual desktop environments multiple browser sessions and modern web applications.
• Product Passion: A strong passion for technology and a quick learning agility for innovative consumer products.

• Comprehensive Training: 11 days of structured tool and system training followed by 2 weeks of hands-on nesting with an experienced mentor.
• Modern Tech Stack: Access to top-tier enterprise platforms video diagnostic tools and modern ticketing ecosystems.
• Career Growth: Structured salary escalation milestones and contract renewal potential.
• Relocation Package: Full relocation assistance for candidates moving to Greece