IT Service Desk Support Specialist
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Job Summary
Job Description & Summary
Werea team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms but as the invisible infrastructure behind strategy performance and growth. We turn bold ideas into scalable secure and human-centered solutions.
SHAPING TOMORROW
Make a real impact today and tomorrow through work that matters. Here you will tackle todays toughest challenges with a future-focused mindset;soour clients turn to us first when it matters most.
Make a real impact
In this dynamic environment we are looking for an ambitious and self-driven IT Service Desk Support Specialist to join our IT Operations team in Athens on a fixed-term one-year contract.
You will act as a trusted point of contact for business users supporting daily operations while helping to elevate service quality knowledge maturity and user satisfaction across the organization.
Provide senior technical guidance to analysts on complex incidents and service requests ensuringaccuratelogging prioritization troubleshooting escalation resolution and closure
Apply strong escalation judgement engaging specialist or Level 2 teams when and ensuring smooth handovers
Identifyrecurring issues and contribute to problem management activities and service improvement initiatives
Ensure high data quality within the ITSM tool documentation and resolution notes to support reporting and service insights
Provide hands-on technical mentorship - sit with analysts on complex tickets walk through diagnosticmethodology review resolution approaches and teach escalation judgement
Act as a senior technical escalation point for complex or ambiguous cases beforeescalationto specialist teams
Createmaintain and improve knowledge base articles SOPs and support documentation to increase firstcontact resolution and service consistency
Support workplace technologies including enduser devices identity and access and collaboration platforms such as Microsoft 365
Actively contribute to IT initiatives (e.g.rollouts upgrades pilots) by supporting execution and user adoption
Promote a highquality peoplecentric support experience aligned with PwC service standards and values
Support Service Desk operational controls including onboarding/offboarding checks asset handover/return validation CMDB accuracy and exception escalation
Identifypractical AI automation and self-service opportunities that reduce repetitive Service Desk workload and improve user experience
What you bring matters
- Degreein Information Technology Computer Science Engineering or a related field is preferred; equivalent hands-on experience will also be considered
- 3 years of Service Desk / End-User Support experiencepreferablyin a structured ITSM environment
- Strong ownership of incidents service requests documentation user communication and follow-through
- Experience with ServiceNow or similar ITSM tools is
- ITIL Foundation MS-900 MD-102 CompTIA A/Network or similar certifications are considered an advantage
- Hands-on experience with Microsoft 365 Windows endpoint management and identity/access support
- Ability to troubleshoot complex issues and guide others without formal people-management responsibility
- Strong attention to detail documentation discipline and commitment to service quality
- Strong communicationskills in Greek and English
BRING YOUR BEST EVERYDAY
Your skills integrity and curiosity make the difference. At PwC Greece we match that with an environment that brings out your best every day supported by people who inspire challenge and grow with you.
What we offer goes beyond a competitive package.Itsabout creating the conditions for you to learn belong and deliver impact. That means:
Your work-life balance supported by a hybrid working model
Your creativity sparked in collaborative office spaces
Your career growing through local and global opportunities
Your development advanced with continuous learning and certifications
Your well-being cared for with extra leave days and wellness initiatives
Your perspectivevaluedin an inclusive team where your impact matters
Want to unlock new value by applying your unique perspective and talents At PwC Greece you lead by example. Our standards for quality and care are highand together we surpass them. We redefine possibilities for our clients and communities.
Challenge accepted
Our circle of connection mattersitsat the heart of what we do.Click here (PwC life)
All applicants will be acknowledged and treatedinthe strictest confidence.
Required Experience:
IC
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
