Icelandic-Speaking Customer Support Agent- Relocation to Greece

Join an international team in Athens as an Icelandic-Speaking Customer Support Agent. You will be the first point of contact for content creators and monetised partners of a leading global video-sharing platform. You will support them by chat and email with account settings content management and troubleshooting so they have a smooth successful experience on the platform.

No previous experience is required. Full training is provided.

Key Responsibilities

• Provide frontline support to content creators and monetised partners via chat and email
• Help customers with account settings content management and technical troubleshooting
• Handle inquiries on monetisation account recovery partner program questions appeals (video removals and channel suspensions) and channel performance
• Manage around 2025 cases per day
• Progress from email support to handling several chat conversations at once

Requirements

• Native-level or C1 fluency in Icelandic
• C1 English (used for training and internal resources)
• Excellent written communication skills
• Strong proficiency with internet applications browsers and MS Office
• Solid PC knowledge; general knowledge of online advertising tools is a plus
• Typing speed of at least 25 words per minute with 85% accuracy
• Able to multitask in a fast-paced environment
• Previous customer support experience is a plus but not required

Schedule

• Monday to Friday with occasional weekend shifts
• Rotating shifts between 08:00 and 20:00

What We Offer

• Competitive salary package
• Productivity bonus based on target achievement
• Full onboarding and continuous training
• A supportive multicultural work environment with regular team meetings
• Opportunities for professional development
• Fun team events and celebrations (Pizza Day Ice Cream Day Burger Day Carnival Day and more)
• Life in Athens a vibrant city rich in history and culture

Apply now and join us across borders!