Icelandic-Speaking Agent

We are looking for an Icelandic-Speaking Agent to join an international customer support team in Athens.

You will provide support to customers through chat and email assisting with account settings content management monetization account recovery and technical troubleshooting.

• Provide customer support via chat and email.
• Assist with account settings and content management.
• Handle troubleshooting and technical issues.
• Support customers with monetization and account-related inquiries.
• Assist with account recovery and appeals.
• Handle questions related to channel performance subscribers and views.
• Manage approximately 2025 cases per day.
• Progress from email support to handling multiple chat interactions simultaneously.

• Native-level or C1 Icelandic.
• C1 English proficiency.
• Excellent written communication skills.
• Good knowledge of internet applications and browsers.
• Solid PC skills and familiarity with MS Office.
• Typing speed of at least 25 words per minute with 85% accuracy.
• Ability to multitask in a fast-paced environment.
• Previous customer support experience is a plus but not required.
• Knowledge of Google Ads is an advantage.

• Productivity bonus based on target achievement.
• Comprehensive onboarding and continuous training.
• Professional development opportunities.
• Supportive team environment.
• Regular team activities and events.

Apply now to take the next step in your international career