Hybrid Croatian-Speaking Customer Support Representative

Job Opportunity: Croatian-Speaking Customer Support Representative Location: Greece Athens (Hybrid)

Language Requirement: Fluent in Croatian and proficient in English
Work Schedule:

• Monday to Friday: 10:00 AM 6:30 PM

• Saturday & Sunday: 11:00 AM 7:30 PM
  (Rotational shifts full-time position)

You will be the first point of contact for customers providing support and solutions to ensure a smooth and satisfying experience.

• Respond to customer inquiries via phone email and live chat in Croatian

• Resolve issues efficiently and professionally ensuring high levels of customer satisfaction

• Provide information about products services and order status

• Escalate complex issues to the appropriate departments when necessary

• Maintain accurate records of customer interactions

• Collaborate with team members to ensure consistent and quality service

• Fluent in Croatian (C1 or above)

• Good level of English (for internal communication)

• Excellent communication and interpersonal skills

• Ability to work independently and manage time effectively in a remote environment

• Comfortable using computers and basic software tools

• Must be legally eligible to work in Greece and reside there

• Stable full-time contract

• Rotational shifts with work-life balance

• Comprehensive training and onboarding

• Opportunities for growth in an international company

• Supportive and multicultural team environment