German Travel Agent in Greece

Are you passionate about helping customers and finding the right solutions to their needs Join an international team as a Customer Specialist and play an important role in creating smooth professional and positive experiences for travellers around the world.

As a Customer Specialist you will support customers throughout their travel journey assisting with a wide range of questions and requests related to travel services reservations accounts payments and general information.

You will communicate with customers through phone email chat and other digital channels understanding their needs and providing accurate timely and personalised assistance.

• Deliver high-quality customer support through phone email chat and digital communication channels.
• Respond to customer questions regarding travel services reservations payments accounts and general requests.
• Listen carefully to customers understand their needs and identify the most appropriate solutions.
• Manage complaints and customer situations in a calm professional empathetic and solution-oriented manner.
• Guide customers through the travel platform available services and relevant procedures.
• Provide clear and accurate information to help customers make the most of the available travel services.
• Maintain accurate records of customer interactions requests and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Identify recurring customer issues and share relevant feedback to contribute to continuous service improvements.
• Keep your knowledge of travel services platform features procedures and company policies up to date through training and continuous learning.

• Languages: Fluent German (C1/C2)and English (B2 level)
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical solution-oriented approach.
• Profile: Customer-focused proactive organised detail-oriented and eager to learn.
• Interest: Motivation to develop professionally within the Travel industry.

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Remote Work: Enjoy the flexibility of working from home

Join an international team develop your customer service expertise and build your career in the Travel industry.

Apply now and take the next step with us!